Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis
Fuente:
ERIC Institute of Education Sciences
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| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2013
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| Soggetti: | |
| Accesso online: | |
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| _version_ | 1867180553865789440 |
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| author | Bishop, Bradley Wade Bartlett, Jennifer A. |
| author_facet | Bishop, Bradley Wade Bartlett, Jennifer A. Bishop, Bradley Wade Bartlett, Jennifer A. |
| collection | Education Resources Information Center |
| contents | Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis Bishop, Bradley Wade Bartlett, Jennifer A. Academic Libraries Library Personnel Reference Services Library Services Content Analysis Library Administration Computer Oriented Programs Handheld Devices This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps. |
| format | Recurso educativo Open Access |
| id | eric_EJ1066196 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2013 |
| record_format | eric |
| spellingShingle | Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis Bishop, Bradley Wade Bartlett, Jennifer A. Academic Libraries Library Personnel Reference Services Library Services Content Analysis Library Administration Computer Oriented Programs Handheld Devices Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis Bishop, Bradley Wade Bartlett, Jennifer A. Academic Libraries Library Personnel Reference Services Library Services Content Analysis Library Administration Computer Oriented Programs Handheld Devices This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps. |
| title | Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis |
| topic | Academic Libraries Library Personnel Reference Services Library Services Content Analysis Library Administration Computer Oriented Programs Handheld Devices |
| url | https://eric.ed.gov/?id=EJ1066196 |