Invoking the User from Data to Design

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Authors:	Tempelman-Kluit, Nadaleen, Pearce, Alexa
Format:	Recurso educativo Open Access
Language:	en
Published:	2014
Subjects:	Users (Information) Design Library Services Academic Libraries Data Transcripts (Written Records) Graphs User Needs (Information) Motivation Multivariate Analysis
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Comparing Virtual Reference Exit Survey Results and Transcript Analysis: A Model for Service Evaluation
by: Smyth, Joanne B., et al.
Published: (2006)

Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service
by: Maximiek, Sarah, et al.
Published: (2010)

Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services
by: Tobias, Christine, et al.
Published: (2015)

User Satisfaction with Referrals at a Collaborative Virtual Reference Service
by: Kwon, Nahyun
Published: (2006)

The Role of Virtual Reference in Library Web Site Design: A Qualitative Source for Usage Data
by: Powers, Amanda Clay, et al.
Published: (2011)

Expansive Learning in a Library: Actions, Cycles and Deviations from Instructional Intentions
by: Engestrom, Yrjo, et al.
Published: (2013)

Stats Don't Tell the Whole Story: Using Qualitative Data Analysis of Chat Reference Transcripts to Assess and Improve Services
by: Mungin, Michael
Published: (2017)

Link to the Library of Congress: Transcribing Sheet Music of the Musical Theater
by: Miller, Cait
Published: (2023)

Measuring Perceptual (In) Congruence between Information Service Providers and Users
by: Boyce, Crystal
Published: (2017)

Using Machine Learning to Predict Chat Difficulty
by: Walker, Jeremy, et al.
Published: (2021)

Listening to Unaffiliated Users of the Academic Library
by: Singh, Monica, et al.
Published: (2019)

The User Experience
by: Schmidt, Aaron
Published: (2010)

Evaluation of User Interface Design To Optimize Access to Library Databases for People Who Are Motor Impaired.
by: Edwards, Kirstie, et al.
Published: (1997)

Research Library Issues: A Quarterly Report from ARL, CNI, and SPARC. RLI 277
by: Baughman, M. Sue, Ed.
Published: (2011)

Difficulties and New Approaches in User Education in Germany.
by: Homann, Benno
Published: (2001)

Mining and Analyzing Circulation and ILL Data for Informed Collection Development
by: Link, Forrest E., et al.
Published: (2015)

High Database Prices and Their Impact on Information Access: Is There a Solution?
by: Nelson, Michael L.
Published: (1987)

Learning in Libraries: Lessons for Staff.
by: McNicol, Sarah
Published: (2002)

Borrowing Latin American Materials in the Big Ten Academic Alliance: A Case Study for Consortial Data Analysis
by: Thompson, Hilary H., et al.
Published: (2019)

Giving Your Patrons the World: Barriers to, and the Value of, International Interlibrary Loan
by: Munson, Kurt, et al.
Published: (2018)

"We Don't Do Public Libraries Like We Used to": Attitudes to Public Library Buildings in the UK at the Start of the 21st Century
by: Black, Alistair
Published: (2011)

Internet Access and End-User Needs: Computer Use in an Academic Library.
by: Schwartz, Jennifer
Published: (2002)

User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
by: Perrault, Anna H., et al.
Published: (1995)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
by: Edwards, Susan, et al.
Published: (1995)

Barbarians at the Gates: A Half-Century of Unaffiliated Users in Academic Libraries.
by: Courtney, Nancy
Published: (2001)

Users' Reactions to CD-ROM: The Penn State Experience.
by: Faries, Cindy
Published: (1992)

Applying GRA and QFD to Improve Library Service Quality
by: Chen, Yen-Ting, et al.
Published: (2011)

Library Services to the Sandwich Generation and Serial Caregivers. ASCLA Changing Horizons Series.
by: Walling, Linda Lucas, Comp.
Published: (2001)

When Access for the "Gimme" World Proves Dismissive of Finesse
by: Verdesca, Anthony F., Jr.
Published: (2011)

Next Step Mobile: Strategy, Services, & PRM
by: Thomas, Lisa Carlucci
Published: (2012)

A Flexible Instruction Program: How Demographics Drive the Design.
by: Nozero, Victoria A., et al.
Published: (1998)

A Historical Perspective: The Root Cause for the Underdevelopment of User Services in Chinese Academic Libraries
by: Liao, Jing
Published: (2004)

Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey.
by: Robbins, Kathryn, et al.
Published: (2001)

Faculty and Student Assessment of the Citadel Library User Services.
by: Maynard, J. Edmund
Published: (1993)

Studying the Value of Library and Information Services: A Taxonomy of Users Assessments.
by: Kantor, Paul B., et al.
Published: (1995)

The FirstSearch Experience at the Ohio State University.
by: Snure, Karen R.
Published: (1991)

Catching (and Keeping!) E-Patrons.
by: Puacz, Jeanne Holba
Published: (2002)

Making It Better: A Project Management Framework for Creating a Research Data Services Program
by: Bjornen, Kay K., et al.
Published: (2021)

Improving Open Access Discovery for Academic Library Users. OCLC Research Report
by: Ixchel M. Faniel, et al.
Published: (2024)

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
ui	"standard"
VUFIND_SESSION	"74921a944d6b4e66301398cd7878dfad"
language	"en"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789222969.5143 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "74921a944d6b4e66301398cd7878dfad" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"ui=standard; VUFIND_SESSION=74921a944d6b4e66301398cd7878dfad; language=en"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"1411"
REDIRECT_URL	"/Record/eric_EJ1066477/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ1066477/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789222969.5098
REQUEST_TIME	1789222969

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
ui	"standard"
VUFIND_SESSION	"74921a944d6b4e66301398cd7878dfad"
language	"en"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789222969.5143 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "74921a944d6b4e66301398cd7878dfad" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"ui=standard; VUFIND_SESSION=74921a944d6b4e66301398cd7878dfad; language=en"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"1411"
REDIRECT_URL	"/Record/eric_EJ1066477/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ1066477/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789222969.5098
REQUEST_TIME	1789222969

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Similar Items

Similar Items

Environment & details:

Environment & details: