Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments

Documenti analoghi

• Exploring the Relationship between Patron Type, Carnegie Classification, and Satisfaction with Library Services: An Analysis of LibQUAL+® Results
  di: Guder, Christopher S.
  Pubblicazione: (2012)
• An Investigation of Affect of Service Using a LibQUAL[Superscript +[TM]] Survey and an Experimental Study
  di: Roy, Abhik, et al.
  Pubblicazione: (2012)
• "Pretty Rad": Explorations in User Satisfaction with a Discovery Layer at Ryerson University
  di: Lundrigan, Courtney, et al.
  Pubblicazione: (2015)
• Concurrent Validity of LibQUAL+[TM] Scores: What Do LibQUAL+[TM] Scores Measure?
  di: Thompson, Bruce, et al.
  Pubblicazione: (2005)
• A Comparative Study of Digital Library Use: Factors, Perceived Influences, and Satisfaction
  di: Liu, Ziming, et al.
  Pubblicazione: (2011)