Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments
Fuente:
ERIC Institute of Education Sciences
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| Auteurs principaux: | Detlor, Brian, Ball, Kathryn |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2015
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| Sujets: | |
| Accès en ligne: | |
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Documents similaires
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Exploring the Relationship between Patron Type, Carnegie Classification, and Satisfaction with Library Services: An Analysis of LibQUAL+® Results
par: Guder, Christopher S.
Publié: (2012) -
An Investigation of Affect of Service Using a LibQUAL[Superscript +[TM]] Survey and an Experimental Study
par: Roy, Abhik, et autres
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"Pretty Rad": Explorations in User Satisfaction with a Discovery Layer at Ryerson University
par: Lundrigan, Courtney, et autres
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par: Thompson, Bruce, et autres
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