Andrews, J., & Eade, E. (2013). Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources.
Citazione stile Chigago Style (17a edizione)Andrews, Judith, e Eleanor Eade. Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources. 2013.
Citatione MLA (9a ed.)Andrews, Judith, e Eleanor Eade. Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources. 2013.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.