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Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Andrews, Judith, Eade, Eleanor
Format:	Recurso educativo Open Access
Language:	en
Published:	2013
Subjects:	Academic Libraries Library Research Library Services User Satisfaction (Information) Student Experience Library Development Library Administration Program Descriptions Program Development Improvement Programs Student Attitudes Foreign Countries Focus Groups
Online Access:	Acceder al recurso
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