Salvato in:
| Autori principali: | , |
|---|---|
| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2016
|
| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ1103616 |
| Tags: |
Aggiungi Tag
Nessun Tag, puoi essere il primo ad aggiungerne!!
|
| _version_ | 1867181176111759361 |
|---|---|
| author | Hockenberry, Benjamin Blackburn, Kourtney |
| author_facet | Hockenberry, Benjamin Blackburn, Kourtney Hockenberry, Benjamin Blackburn, Kourtney |
| collection | Education Resources Information Center |
| contents | Get out of Fines Free: Recruiting Student Usability Testers via Fine Waivers Hockenberry, Benjamin Blackburn, Kourtney Academic Libraries Library Services Usability Web Sites Pilot Projects Use Studies College Students Student Recruitment Incentives Fees Program Effectiveness St. John Fisher College's Lavery Library's Access Services and Systems departments began a pilot project in which students with overdue fines tested usability of library Web sites in exchange for fine waivers. Circulation staff promoted the program and redeemed fine waiver vouchers at the Checkout Desk, while Systems staff administered testing and provided vouchers to participants. Staff evaluated the pilot to be a success, as qualitative data were collected to enable iterative changes to library Web sites, and users had a positive customer service experience. The piloted method may be applied in the future to assess other programs and services. |
| format | Recurso educativo Open Access |
| id | eric_EJ1103616 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2016 |
| record_format | eric |
| spellingShingle | Get out of Fines Free: Recruiting Student Usability Testers via Fine Waivers Hockenberry, Benjamin Blackburn, Kourtney Academic Libraries Library Services Usability Web Sites Pilot Projects Use Studies College Students Student Recruitment Incentives Fees Program Effectiveness Get out of Fines Free: Recruiting Student Usability Testers via Fine Waivers Hockenberry, Benjamin Blackburn, Kourtney Academic Libraries Library Services Usability Web Sites Pilot Projects Use Studies College Students Student Recruitment Incentives Fees Program Effectiveness St. John Fisher College's Lavery Library's Access Services and Systems departments began a pilot project in which students with overdue fines tested usability of library Web sites in exchange for fine waivers. Circulation staff promoted the program and redeemed fine waiver vouchers at the Checkout Desk, while Systems staff administered testing and provided vouchers to participants. Staff evaluated the pilot to be a success, as qualitative data were collected to enable iterative changes to library Web sites, and users had a positive customer service experience. The piloted method may be applied in the future to assess other programs and services. |
| title | Get out of Fines Free: Recruiting Student Usability Testers via Fine Waivers |
| topic | Academic Libraries Library Services Usability Web Sites Pilot Projects Use Studies College Students Student Recruitment Incentives Fees Program Effectiveness |
| url | https://eric.ed.gov/?id=EJ1103616 |