Oud, J., & Genzinger, P. (2016). Aiming for Service Excellence: Implementing a Plan for Customer Service Quality at a Blended Service Desk.
Style de citation Chicago (17e éd.)Oud, Joanne, et Peter Genzinger. Aiming for Service Excellence: Implementing a Plan for Customer Service Quality at a Blended Service Desk. 2016.
Style de citation MLA (9e éd.)Oud, Joanne, et Peter Genzinger. Aiming for Service Excellence: Implementing a Plan for Customer Service Quality at a Blended Service Desk. 2016.
Attention : ces citations peuvent ne pas être correctes à 100%.