Oud, J., & Genzinger, P. (2016). Aiming for Service Excellence: Implementing a Plan for Customer Service Quality at a Blended Service Desk.
Chicago Style (17th ed.) CitationOud, Joanne, and Peter Genzinger. Aiming for Service Excellence: Implementing a Plan for Customer Service Quality at a Blended Service Desk. 2016.
MLA (9th ed.) CitationOud, Joanne, and Peter Genzinger. Aiming for Service Excellence: Implementing a Plan for Customer Service Quality at a Blended Service Desk. 2016.
Warning: These citations may not always be 100% accurate.