Copertina

Aiming for Service Excellence: Implementing a Plan for Customer Service Quality at a Blended Service Desk

Fuente: ERIC Institute of Education Sciences

Salvato in:

Dettagli Bibliografici
Autori principali:	Oud, Joanne, Genzinger, Peter
Natura:	Recurso educativo Open Access
Lingua:	en
Pubblicazione:	2016
Soggetti:	Library Services Organizational Change Library Administration Administrative Organization Academic Libraries Public Colleges Program Implementation Program Effectiveness Foreign Countries
Accesso online:	Acceder al recurso
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

People First: A New Zealand Approach to Staff, Structure and Service
di: Hill, Jane
Pubblicazione: (2007)

University Library Services at the University of Bradford.
di: Stevenson, Malcolm
Pubblicazione: (1992)

The Challenge of Library Management: Leading with Emotional Engagement
di: vanDuinkerken, Wyoma, et al.
Pubblicazione: (2011)

OSUL2013: Fostering Organizational Change through a Grassroots Planning Process
di: Schlosser, Melanie
Pubblicazione: (2011)

"Arrogant Conceit and Impertinence": John Metcalfe's Secondment to the University of Sydney Library
di: Radford, Neil A.
Pubblicazione: (2006)

Transforming Administration in Academic Libraries.
di: Honea, Sion M.
Pubblicazione: (1997)

Navigating the New: A Case Study on Leading Organizational Change
di: Watts, John
Pubblicazione: (2019)

X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources
di: Venner, Mary Ann, et al.
Pubblicazione: (2016)

Guidelines for the Management of Professional Associations in the Fields of Archives, Library and Information Work.
di: Bowden, Russell, et al.
Pubblicazione: (1989)

Successful Implementation of Six Sigma to Schedule Student Staffing for Circulation Service Desks
di: Jankowski, Janiece
Pubblicazione: (2013)

Service Matters: Single Service Point as a Collaborative and Professional Learning Initiative for Service Excellence
di: Chauvet, Marianne, et al.
Pubblicazione: (2016)

Subject Specialization in Academic Libraries.
di: Fadiran, D. O.
Pubblicazione: (1982)

Bibliographic Control Problems and Organizational Change Issues Posed by the Implementation of a Computer Based Co-operative Cataloging Support System.
di: Baldwin, Paul Evered
Pubblicazione: (1976)

Changing the Service Model: Utilizing Tutor Center Models for Reference Desk Redesign
di: Bennett, Jessica L., et al.
Pubblicazione: (2021)

Models and Management of Student Employees in an Australian University Library
di: O'Neil, Frances, et al.
Pubblicazione: (2010)

The Management Review and Analysis Program: An Assisted Self-Study to Secure Constructive Change in the Management of Research Libraries
di: Webster, Duane E.
Pubblicazione: (1974)

Organization Support for Direct Service Functions.
di: Neville, Sandra H.
Pubblicazione: (1982)

Managing Lost and Missing Books
di: Sewell, Bethany Badgett, et al.
Pubblicazione: (2008)

The Administrative Organization of the Libraries of Columbia University: A Detailed Description.
Pubblicazione: (1973)

The Impact of Performance Measurement on Library and Information Services: A Decade of Experience.
di: Willemse, John
Pubblicazione: (1995)

Report on the "Proposed Library Reorganization".
di: Lowry, Charles, et al.
Pubblicazione: (1975)

The Library at Ryerson University: A Case Study in Relationship-Building and Academic Collaboration
di: Lefebvre, Madeleine
Pubblicazione: (2018)

Inside Stanford University Libraries: Implications for the Frederick Douglass Library. Part One.
di: Smith, Jessie C.
Pubblicazione: (1975)

The Impact of Planned Organizational Change on an Academic Library: An MRAP Case Study.
di: Kuo, Ming-ming Shen
Pubblicazione: (1988)

Measurement at the Reference Desk.
di: White, Howard D.
Pubblicazione: (1981)

Engaging with Leadership Development in Irish Academic Libraries: Some Reflections of the Future Leaders Programme (FLP)
di: Fallon, Helen, et al.
Pubblicazione: (2011)

Early Learnings from the National Library of New Zealand's National Digital Heritage Archive Project
di: Knight, Steve
Pubblicazione: (2010)

Transforming Technical Services through Training and Development
di: Givens, Marlee, Ed., et al.
Pubblicazione: (2022)

Academic Library Development Program: Report of the Self-Study.
Pubblicazione: (1978)

A Preliminary Analysis of Some Factors Affecting Administration in 352 Academic Libraries During the Period of 1971-1975.
di: Allison, Anne Marie
Pubblicazione: (1977)

Summary of a Study of Organization and Governance of Alabama State Library Systems.
Pubblicazione: (1978)

Understand, Identify, and Respond: The New Focus of Access Services
di: Rodriguez, Juan Carlos, et al.
Pubblicazione: (2017)

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review
di: McCaffrey, Ciara
Pubblicazione: (2019)

University of Waterloo Library: Statement of Goals and Objectives.
Pubblicazione: (1980)

Organizational Patterns in Academic Libraries, 1876-1976
di: Dunlap, Connie R.
Pubblicazione: (1976)

The Assessment of Library Performance. An Australian Perspective of the British Inter-Library Comparison Project.
di: Brockman, J. R.
Pubblicazione: (1984)

Organizational Change and Renewal: Can Strategic Communication Methods Ease the Pain? A Case Study from the University of Southern Queensland
di: O'Sullivan, Carmel, et al.
Pubblicazione: (2016)

Reorganizing Canadian Libraries: A Giant Step Back from the Front.
di: Harris, Roma M., et al.
Pubblicazione: (1998)

Not an Inexhaustible Resource: Valuation and Depreciation of Library Collections in the Queensland Department of Education.
di: Cram, Jennifer
Pubblicazione: (1997)

Alabama Public Library Service Annual Report, 1989.
Pubblicazione: (1989)