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| Main Authors: | , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2016
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ1103639 |
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Table of Contents:
- Redefining Roles and Responsibilities: Implementing a Triage Reference Model at a Single Service Point LaMagna, Michael Hartman-Caverly, Sarah Marchetti, Lori Community Colleges Academic Libraries Reference Services Models Library Role Responsibility Case Studies Library Personnel Qualitative Research As academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by transitioning to a triage reference model. This includes how information desk staff and student workers at a single service point determine when to refer users to librarians and how this model has evolved based on specific situations and experiences.