Service Matters: Single Service Point as a Collaborative and Professional Learning Initiative for Service Excellence
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ERIC Institute of Education Sciences
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| Main Authors: | , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2016
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| Subjects: | |
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| _version_ | 1867180786155782144 |
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| author | Chauvet, Marianne Bourbous, Vicki Liston, Frances |
| author_facet | Chauvet, Marianne Bourbous, Vicki Liston, Frances Chauvet, Marianne Bourbous, Vicki Liston, Frances |
| collection | Education Resources Information Center |
| contents | Service Matters: Single Service Point as a Collaborative and Professional Learning Initiative for Service Excellence Chauvet, Marianne Bourbous, Vicki Liston, Frances Foreign Countries Church Related Colleges Academic Libraries Library Services Organizational Culture Leadership Library Administration Institutional Mission Library Personnel Teamwork Cooperation Staff Development Training Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within the library environment was achieved through committed leadership, with staff agreeing on shared values and goals and applying the university mission. All staff were responsible for seeking solutions to challenges and becoming autonomous in their professional development and training. Overall, in a Single Service Point model, service efficiency, excellence, and quality increased through staff teamwork, contribution, and collaboration. |
| format | Recurso educativo Open Access |
| id | eric_EJ1103641 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2016 |
| record_format | eric |
| spellingShingle | Service Matters: Single Service Point as a Collaborative and Professional Learning Initiative for Service Excellence Chauvet, Marianne Bourbous, Vicki Liston, Frances Foreign Countries Church Related Colleges Academic Libraries Library Services Organizational Culture Leadership Library Administration Institutional Mission Library Personnel Teamwork Cooperation Staff Development Training Service Matters: Single Service Point as a Collaborative and Professional Learning Initiative for Service Excellence Chauvet, Marianne Bourbous, Vicki Liston, Frances Foreign Countries Church Related Colleges Academic Libraries Library Services Organizational Culture Leadership Library Administration Institutional Mission Library Personnel Teamwork Cooperation Staff Development Training Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within the library environment was achieved through committed leadership, with staff agreeing on shared values and goals and applying the university mission. All staff were responsible for seeking solutions to challenges and becoming autonomous in their professional development and training. Overall, in a Single Service Point model, service efficiency, excellence, and quality increased through staff teamwork, contribution, and collaboration. |
| title | Service Matters: Single Service Point as a Collaborative and Professional Learning Initiative for Service Excellence |
| topic | Foreign Countries Church Related Colleges Academic Libraries Library Services Organizational Culture Leadership Library Administration Institutional Mission Library Personnel Teamwork Cooperation Staff Development Training |
| url | https://eric.ed.gov/?id=EJ1103641 |