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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2016
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ1103642 |
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| _version_ | 1867180574687363072 |
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| author | Sider, Laura Galas |
| author_facet | Sider, Laura Galas Sider, Laura Galas |
| collection | Education Resources Information Center |
| contents | Improving the Patron Experience: Sterling Memorial Library's Single Service Point Sider, Laura Galas Academic Libraries Library Services Library Administration Improvement Users (Information) Facility Improvement Library Facilities Program Development Program Implementation Training Library Personnel Expertise Interior Design This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service points can improve the patron experience by bringing together circulation, information services, and library privileges. It begins with an overview of the process at Sterling, including the library renovation that enabled our transition. After laying out the planning, training, and implementation phases of the single service point, the essay presents the major issues with which SSPs must contend (staff expertise, integration within the library, and designing a space to suit both staff and patrons) and considers the potential of such service points to improve library services. |
| format | Recurso educativo Open Access |
| id | eric_EJ1103642 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2016 |
| record_format | eric |
| spellingShingle | Improving the Patron Experience: Sterling Memorial Library's Single Service Point Sider, Laura Galas Academic Libraries Library Services Library Administration Improvement Users (Information) Facility Improvement Library Facilities Program Development Program Implementation Training Library Personnel Expertise Interior Design Improving the Patron Experience: Sterling Memorial Library's Single Service Point Sider, Laura Galas Academic Libraries Library Services Library Administration Improvement Users (Information) Facility Improvement Library Facilities Program Development Program Implementation Training Library Personnel Expertise Interior Design This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service points can improve the patron experience by bringing together circulation, information services, and library privileges. It begins with an overview of the process at Sterling, including the library renovation that enabled our transition. After laying out the planning, training, and implementation phases of the single service point, the essay presents the major issues with which SSPs must contend (staff expertise, integration within the library, and designing a space to suit both staff and patrons) and considers the potential of such service points to improve library services. |
| title | Improving the Patron Experience: Sterling Memorial Library's Single Service Point |
| topic | Academic Libraries Library Services Library Administration Improvement Users (Information) Facility Improvement Library Facilities Program Development Program Implementation Training Library Personnel Expertise Interior Design |
| url | https://eric.ed.gov/?id=EJ1103642 |