X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources
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ERIC Institute of Education Sciences
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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2016
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| Subjects: | |
| Online Access: | |
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| _version_ | 1867180839183319040 |
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| author | Venner, Mary Ann Keshmiripour, Seti |
| author_facet | Venner, Mary Ann Keshmiripour, Seti Venner, Mary Ann Keshmiripour, Seti |
| collection | Education Resources Information Center |
| contents | X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources Venner, Mary Ann Keshmiripour, Seti Library Services Organizational Change Academic Libraries Library Administration This article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed. |
| format | Recurso educativo Open Access |
| id | eric_EJ1103643 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2016 |
| record_format | eric |
| spellingShingle | X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources Venner, Mary Ann Keshmiripour, Seti Library Services Organizational Change Academic Libraries Library Administration X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources Venner, Mary Ann Keshmiripour, Seti Library Services Organizational Change Academic Libraries Library Administration This article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed. |
| title | X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources |
| topic | Library Services Organizational Change Academic Libraries Library Administration |
| url | https://eric.ed.gov/?id=EJ1103643 |