Copertina

Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem

Fuente: ERIC Institute of Education Sciences

Salvato in:

Dettagli Bibliografici
Autori principali:	Epps, Sharon K., Kidd, Judith, Negro, Toni, Sayles, Sheridan L.
Natura:	Recurso educativo Open Access
Lingua:	en
Pubblicazione:	2016
Soggetti:	Academic Libraries Helping Relationship Training Job Performance Library Services Library Personnel Users (Information) Online Courses Workshops Evaluation Methods
Accesso online:	Acceder al recurso
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Putting "Service" into Library Staff Training: A Library Manager's Training Guide. LAMA Occasional Papers Series. A Patron-Centered Guide.
di: Bessler, Joanne M.
Pubblicazione: (1994)

Circulation/Reserve Desk Personnel Effectiveness.
di: Hobson, Charles J., et al.
Pubblicazione: (1987)

Using DIALOG for Ready Reference.
di: Golomb, Katherine A., et al.
Pubblicazione: (1984)

The Rhetoric of Performance Management: A Training Problem and Two Solutions.
di: Soete, George
Pubblicazione: (1992)

Performance Appraisal: An Evaluation of Cambridgeshire Libraries' System.
di: Hemmings, Richard
Pubblicazione: (1989)

Room for Improvement: Performance Evaluations.
di: Webb, Gisela
Pubblicazione: (1989)

Taylor-Made Libraries
di: Lonergan, David
Pubblicazione: (2011)

The Helping Aspects of Training the New Information Professional.
di: Crickman, Robin D.
Pubblicazione: (1977)

Inreach: The Inside Step to Outreach
di: Germain, Carol Anne
Pubblicazione: (2006)

A Survey of the Duties and Job Performance of Student Assistants in Access Services
di: Tolppanen, Bradley P., et al.
Pubblicazione: (2009)

Performance Appraisal. SPEC Kit 53.
Pubblicazione: (1979)

Methods for Training Library Staff Members in the Use of CD-ROMs in Federal Depository Libraries in Texas.
di: Quinn, Alicia B.
Pubblicazione: (1996)

Recruiting, Hiring, and Assessing Student Workers in Academic Libraries.
di: Kenney, Donald J., et al.
Pubblicazione: (1995)

Machine Help and Human Help in the Emerging Digital Library.
di: Heckart, Ronald J.
Pubblicazione: (1998)

Who Trains the Trainer? Library Staff are OPAC Users, Too.
di: Coppola, Elaine
Pubblicazione: (1983)

Orem Public Library Information/Reference Service Library User Study.
di: Campbell, Dana, et al.
Pubblicazione: (1990)

Performance Review. SPEC Kit 14.
Pubblicazione: (1974)

An Evaluation of Reference Desk Service in the Brigham Young University Library.
di: Hall, Blaine H., et al.
Pubblicazione: (1987)

Training Student and Adult Assistants, Interns, and Volunteers: Tips for New Librarians Servicing Small Libraries.
di: Smallwood, Carol
Pubblicazione: (1999)

Perspectives: Empowering the Library's Support Staff.
di: Sager, Don, Ed., et al.
Pubblicazione: (1998)

Student Involvement for Student Success: Student Staff in the Learning Commons
di: Mitchell, Julie, et al.
Pubblicazione: (2014)

Training of Technical Services Staff in the Automated Environment. SPEC Kit 171.
di: Bakke, Celia, et al.
Pubblicazione: (1991)

Upward Appraisal: A Tool for the Continuous Improvement of Library Managers' Skills.
di: Stein, Joan E.
Pubblicazione: (1995)

Personnel Management in Libraries.
di: Rubin, Richard, Ed.
Pubblicazione: (1989)

Evaluating Library Staff: A Performance Appraisal System.
di: Belcastro, Patricia
Pubblicazione: (1998)

Tag, You're It: Hiring, Training, and Managing Student Assistants
di: Farrell, Sandy L., et al.
Pubblicazione: (2010)

Staff Training & Development. SPEC Kit 224.
di: Messas, Kostas, Comp., et al.
Pubblicazione: (1997)

Legal Issues Affecting Libraries and Librarians.
di: Mika, Joseph J., et al.
Pubblicazione: (1988)

Process Improvement Initiatives in Access Services: The Shared Benefits of Shared Work
di: Brown, Lesley
Pubblicazione: (2018)

Core Competencies. SPEC Kit.
di: McNeil, Beth, Comp.
Pubblicazione: (2002)

Performance Review. SPEC Kit #5.
Pubblicazione: (1974)

Personnel Classification Systems in ARL Libraries. Kit 85.
di: Wells, H. Lea
Pubblicazione: (1982)

Assessment Design for Academic Libraries: Measuring Patron and Employee Satisfaction with Services and Operations.
di: Littlejohn, Nancy, et al.
Pubblicazione: (1994)

Promotion: Responsibilities, Policies and Procedures.
di: Menendez, Miguel, et al.
Pubblicazione: (1990)

'Whose Line Is It Anyway?' Using Improvisation to Hone Library Employees' Customer Service Skills
di: Decker, Emy Nelson
Pubblicazione: (2020)

Administrative Review at the Iowa State University Library Technical Services Division: A Case Study.
di: Peterson, Lorna
Pubblicazione: (1983)

Personnel Classification Schemes and Job Descriptions. SPEC Kit 7.
Pubblicazione: (1974)

So Many Students, so Little Time: Practical Student Worker Training in an Academic Library
di: McKenna, Julia
Pubblicazione: (2020)

Myers-Briggs: A Tool for Building Effective Work Teams.
di: Rome, Linda
Pubblicazione: (1990)

Information Desks in ARL Libraries. SPEC (Systems and Procedures Exchange Center) Kit #172.
Pubblicazione: (1991)