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Autores principales: Petch, Melanie, Fraser, Katie, Rush, Nathan, Cope, Alan, Lowe, Julie
Formato: Recurso educativo Open Access
Lenguaje:en
Publicado: 2016
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Acceso en línea:https://eric.ed.gov/?id=EJ1113277
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  • Improving Communication between Postgraduate Researchers and the University Library: A Case Study at De Montfort University Library and Learning Services Petch, Melanie Fraser, Katie Rush, Nathan Cope, Alan Lowe, Julie Academic Libraries Case Studies Library Services Action Research Focus Groups Online Surveys Communication Strategies Library Development Graduate Students Student Research Doctoral Programs Questionnaires Followup Studies Professional Identity Sense of Community Student Attitudes Organizational Communication Foreign Countries A well-established postgraduate researcher development program has existed at De Montfort University for many years. Library and Learning Services include modules on literature searching skills and critical appraisal. However, we recognized that researchers seemed to be disengaged with the services on offer. This concern informed a research project that considered the ways we could communicate better with researchers based on their needs. This paper explores the essential components of successful communication, such as context, timeliness and communication channels. An action-research approach was taken including focus groups and online surveys. The outcomes highlighted three significant crisis points, emphasizing the key times when researchers might need some intervention. The findings of this research identified the distinct needs of Postgraduate Researchers (PGRs) and how relevant and timely communication from the library can meet these needs. It also considers the impact of how communication has improved with researchers as a result of some of our interventions.