Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries
Fuente:
ERIC Institute of Education Sciences
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| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2017
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| _version_ | 1867181648703913984 |
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| author | Lilburn, Jeff |
| author_facet | Lilburn, Jeff Lilburn, Jeff |
| collection | Education Resources Information Center |
| contents | Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries Lilburn, Jeff Academic Libraries Library Services Surveys Ideology Accountability Commercialization Neoliberalism Higher Education This article examines the relationship between the standardized service quality survey LibQUAL+ and the rise of audit culture. Recent scholarship examining assessment and accountability systems and the ideological principles driving their implementation in higher education raises concerns about the impact these systems have on teaching, learning, research, faculty autonomy, and the meaning and value of university education. Situating the growing popularity of LibQUAL+ within the sociopolitical context of pressures universities face to adopt private-sector management practices, the author argues that many criticisms made about systems of accountability imposed on higher education are equally applicable to LibQUAL+. |
| format | Recurso educativo Open Access |
| id | eric_EJ1125682 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2017 |
| record_format | eric |
| spellingShingle | Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries Lilburn, Jeff Academic Libraries Library Services Surveys Ideology Accountability Commercialization Neoliberalism Higher Education Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries Lilburn, Jeff Academic Libraries Library Services Surveys Ideology Accountability Commercialization Neoliberalism Higher Education This article examines the relationship between the standardized service quality survey LibQUAL+ and the rise of audit culture. Recent scholarship examining assessment and accountability systems and the ideological principles driving their implementation in higher education raises concerns about the impact these systems have on teaching, learning, research, faculty autonomy, and the meaning and value of university education. Situating the growing popularity of LibQUAL+ within the sociopolitical context of pressures universities face to adopt private-sector management practices, the author argues that many criticisms made about systems of accountability imposed on higher education are equally applicable to LibQUAL+. |
| title | Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries |
| topic | Academic Libraries Library Services Surveys Ideology Accountability Commercialization Neoliberalism Higher Education |
| url | https://eric.ed.gov/?id=EJ1125682 |