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| Auteurs principaux: | , , |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2017
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ1126991 |
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Table des matières:
- What if the Library … Engaging Users to Become Partners in Positive Change and Improve Services in an Academic Library Ippoliti, Cinthya Nykolaiszyn, Juliana German, Jackie L. Academic Libraries Library Services Users (Information) Use Studies User Needs (Information) State Universities Interviews Online Surveys Participation College Students College Faculty School Personnel Feedback (Response) Ethnography Focus Groups Participatory and anthropological studies have blended with library customer service design and feedback practices as ways to engage users in deeper and more meaningful conversations about their needs. Formal user studies can be cumbersome, expensive, and time consuming however. Sometimes asking a simple question will work just as effectively in uncovering user needs as other types of approaches. Taking this concept and applying it to the Oklahoma State University Library community resulted in a library-wide study in 2015. Researchers started with a simple question, "What if the library?," and through interviews, online surveys, and a sticky-note wall, they found out the answer.