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| Auteurs principaux: | , |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2017
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ1129629 |
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Table des matières:
- Essential Skills and Knowledge for Troubleshooting E-Resources Access Issues in a Web-Scale Discovery Environment Carter, Sunshine Traill, Stacie Basic Skills Troubleshooting Electronic Libraries Electronic Publishing Access to Information Staff Development Library Development Library Automation Academic Libraries Check Lists Information Management Information Systems Information Skills Information Literacy Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools, and a basic curriculum that librarians can use to both refine their own troubleshooting skills and systematically introduce those skills to others.