Guardado en:
| Autor principal: | Boyce, Crystal |
|---|---|
| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2017
|
| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ1132593 |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
por: Edwards, Susan, et al.
Publicado: (1995)
por: Edwards, Susan, et al.
Publicado: (1995)
User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
por: Perrault, Anna H., et al.
Publicado: (1995)
por: Perrault, Anna H., et al.
Publicado: (1995)
After 3:00 p.m.: Where Have All the Students and Their Questions Gone? Children's Use of Public Libraries To Meet Their Information Needs.
por: Bolin, Nancy, et al.
Publicado: (2000)
por: Bolin, Nancy, et al.
Publicado: (2000)
Cultural Literacy and Reference Service.
por: D'Aniello, Charles A.
Publicado: (1989)
por: D'Aniello, Charles A.
Publicado: (1989)
Asking "Why" Questions in the Reference Interview: A Theoretical Justification.
por: Dewdney, Patricia, et al.
Publicado: (1997)
por: Dewdney, Patricia, et al.
Publicado: (1997)
Size Matters: The Debate over Reference Desk Height.
por: Warnement, Mary
Publicado: (2003)
por: Warnement, Mary
Publicado: (2003)
Live Reference: Too Much, Too Fast?
por: Janes, Joe
Publicado: (2002)
por: Janes, Joe
Publicado: (2002)
Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.
por: Cook, Colleen, et al.
Publicado: (2001)
por: Cook, Colleen, et al.
Publicado: (2001)
"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.
por: Cook, Colleen, et al.
Publicado: (2003)
por: Cook, Colleen, et al.
Publicado: (2003)
Internet Access and End-User Needs: Computer Use in an Academic Library.
por: Schwartz, Jennifer
Publicado: (2002)
por: Schwartz, Jennifer
Publicado: (2002)
Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey.
por: Robbins, Kathryn, et al.
Publicado: (2001)
por: Robbins, Kathryn, et al.
Publicado: (2001)
Anticipatory Reference Service: The Way of the Future?
por: Stevens, Norman
Publicado: (1993)
por: Stevens, Norman
Publicado: (1993)
The FirstSearch Experience at the Ohio State University.
por: Snure, Karen R.
Publicado: (1991)
por: Snure, Karen R.
Publicado: (1991)
Social Question and Answer Services versus Library Virtual Reference: Evaluation and Comparison from the Users' Perspective
por: Zhang, Yin, et al.
Publicado: (2014)
por: Zhang, Yin, et al.
Publicado: (2014)
Tiered Reference Services: A Survey.
por: Coleman, Vicki, et al.
Publicado: (1997)
por: Coleman, Vicki, et al.
Publicado: (1997)
User Satisfaction and Service Transactions for a Reference Department in an Illinois Community College Learning Resources Center.
por: Cornish, Nancy M.
Publicado: (1991)
por: Cornish, Nancy M.
Publicado: (1991)
Perception and Use of Libraries: A View from the Connecticut Public.
Publicado: (1990)
Publicado: (1990)
Applying GRA and QFD to Improve Library Service Quality
por: Chen, Yen-Ting, et al.
Publicado: (2011)
por: Chen, Yen-Ting, et al.
Publicado: (2011)
Users' Reactions to CD-ROM: The Penn State Experience.
por: Faries, Cindy
Publicado: (1992)
por: Faries, Cindy
Publicado: (1992)
Marketing through Usability.
por: Morgan, Eric Lease
Publicado: (1999)
por: Morgan, Eric Lease
Publicado: (1999)
Quality Management and Building Government Information Services.
por: Farrell, Maggie
Publicado: (1998)
por: Farrell, Maggie
Publicado: (1998)
Public Library Information and Referral Project, Phase II. Final Report.
por: Childers, Thomas, et al.
Publicado: (1981)
por: Childers, Thomas, et al.
Publicado: (1981)
Leading Libraries: Virtual Reference in Libraries: Remote Patrons Heading Your Way?
por: Helfer, Doris Small
Publicado: (2001)
por: Helfer, Doris Small
Publicado: (2001)
From the Other Side of the Reference Desk: A Focus Group Study.
por: Massey-Burzio, Virginia
Publicado: (1998)
por: Massey-Burzio, Virginia
Publicado: (1998)
After-Hours Access to the Cleveland Clinic Foundation Library Services Department: An Examination of Services.
por: Bouria, Deanne Daniels
Publicado: (1994)
por: Bouria, Deanne Daniels
Publicado: (1994)
Explaining User Satisfaction with Academic Libraries: Strategic Implications.
por: Andaleeb, Syed Saad, et al.
Publicado: (1998)
por: Andaleeb, Syed Saad, et al.
Publicado: (1998)
Edmonton Public Library, 1989 User Survey.
por: Gajerski, B.
Publicado: (1989)
por: Gajerski, B.
Publicado: (1989)
Satisfaction Formation Processes in Library Users: Understanding Multisource Effects
por: Shi, Xi, et al.
Publicado: (2004)
por: Shi, Xi, et al.
Publicado: (2004)
Determining User Preferences for Information Services.
por: Halperin, Michael
Publicado: (1981)
por: Halperin, Michael
Publicado: (1981)
The Internet: A Ready Reference Library?
por: Gabriel, Michael R.
Publicado: (1998)
por: Gabriel, Michael R.
Publicado: (1998)
Library Users' Service Desires: A LibQUAL+ Study
por: Thompson, Bruce, et al.
Publicado: (2008)
por: Thompson, Bruce, et al.
Publicado: (2008)
"Check This out": Assessing Customer Service at the Circulation Desk
por: Long, Dallas
Publicado: (2012)
por: Long, Dallas
Publicado: (2012)
Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Publicado: (1998)
Publicado: (1998)
Online Searching: What Measure Satisfaction?
por: Sandore, Beth
Publicado: (1990)
por: Sandore, Beth
Publicado: (1990)
Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
por: Dewdney, Patricia, et al.
Publicado: (1994)
por: Dewdney, Patricia, et al.
Publicado: (1994)
The Reference Interview: An Anecdotal Episode
por: Hanson, Michael
Publicado: (2004)
por: Hanson, Michael
Publicado: (2004)
Reference Services in Wisconsin Libraries: Focus Group Summary. Bulletin No. 94382.
por: Drew, Sally J.
Publicado: (1994)
por: Drew, Sally J.
Publicado: (1994)
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
por: Hiller, Steve
Publicado: (2001)
por: Hiller, Steve
Publicado: (2001)
Three Questions: Information Professionals Tackle Timely Problems.
Publicado: (2002)
Publicado: (2002)
By Any Other Name, They're Still Our Customers.
por: Sandy, John H.
Publicado: (1997)
por: Sandy, John H.
Publicado: (1997)
Ejemplares similares
-
Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
por: Edwards, Susan, et al.
Publicado: (1995) -
User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
por: Perrault, Anna H., et al.
Publicado: (1995) -
After 3:00 p.m.: Where Have All the Students and Their Questions Gone? Children's Use of Public Libraries To Meet Their Information Needs.
por: Bolin, Nancy, et al.
Publicado: (2000) -
Cultural Literacy and Reference Service.
por: D'Aniello, Charles A.
Publicado: (1989) -
Asking "Why" Questions in the Reference Interview: A Theoretical Justification.
por: Dewdney, Patricia, et al.
Publicado: (1997)