Stats Don't Tell the Whole Story: Using Qualitative Data Analysis of Chat Reference Transcripts to Assess and Improve Services

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Mungin, Michael
Format:	Recurso educativo Open Access
Language:	en
Published:	2017
Subjects:	Academic Libraries Reference Services Synchronous Communication Transcripts (Written Records) Qualitative Research Data Analysis Grounded Theory Library Services Program Evaluation Public Colleges
Online Access:	Acceder al recurso
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Internet

https://eric.ed.gov/?id=EJ1133651