Cover Image

Understand, Identify, and Respond: The New Focus of Access Services

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Authors:	Rodriguez, Juan Carlos, Meyer, Kristin, Merry, Brian
Format:	Recurso educativo Open Access
Language:	en
Published:	2017
Subjects:	Library Services Academic Libraries State Universities Administrative Organization Library Administration Library Personnel User Needs (Information) Organizational Change Job Training Cooperation
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Librarian Generalists: Holistic Librarianship.
by: Bechtel, Joan M.
Published: (1994)

Evolution of Reference: A New Service Model for Science and Engineering Libraries
by: Bracke, Marianne Stowell, et al.
Published: (2008)

One-Stop Shopping: Merging Service Points in a University Library
by: Crane, Janet, et al.
Published: (2008)

The ABCs of Collaborative Change: The Manager's Guide to Library Renewal.
by: Carson, Kerry David, et al.
Published: (1997)

Putting "Service" into Library Staff Training: A Library Manager's Training Guide. LAMA Occasional Papers Series. A Patron-Centered Guide.
by: Bessler, Joanne M.
Published: (1994)

X Marks the Spot: Creating and Managing a Single Service Point to Improve Customer Service and Maximize Resources
by: Venner, Mary Ann, et al.
Published: (2016)

Library Information Desk. An Organizational and Operating Guide.
by: Souza, Mary Beth
Published: (1989)

Transforming Technical Services through Training and Development
by: Givens, Marlee, Ed., et al.
Published: (2022)

The New York State Public Library Service Minimum Standards. Recommended by the Committee on Minimum Public Library Standards for New York State.
Published: (1988)

Working at a Joint-Use Library
by: Robinson, Carla
Published: (2007)

Technological Capabilities and Human Constraints: Automation and Organizational Change in Academic Libraries.
by: Allen, Bryce
Published: (1990)

Summary of a Study of Organization and Governance of Alabama State Library Systems.
Published: (1978)

Where Did the Reference Desk Go? Transforming Staff and Space to Meet User Needs
by: Bunnett, Brian, et al.
Published: (2016)

TQM Training; The Library Service Challenge.
by: Loney, Tim, et al.
Published: (1993)

Users Council: An Institutionalized Role for Libraries in OCLC's Governance.
by: Hanawalt, Victoria L.
Published: (1998)

Making Academic Reference Services Work.
by: Lewis, David W.
Published: (1994)

Relationship of Technology and Characteristics of Library Functional Units.
by: Lynch, Beverly P., et al.
Published: (1986)

Service Matters: Single Service Point as a Collaborative and Professional Learning Initiative for Service Excellence
by: Chauvet, Marianne, et al.
Published: (2016)

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review
by: McCaffrey, Ciara
Published: (2019)

What We Need
by: Hill, Chrystle, et al.
Published: (2008)

Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations.
by: Orenstein, David
Published: (1999)

Integration of Public and Technical Services Functions. Observations on Organizational Change in Six Member Libraries of the Association of Research Libraries.
by: Busch, B. J.
Published: (1986)

Leadership for User Services in the Academic Library.
by: Fore, Janet S., et al.
Published: (1993)

Changing Our Future: Issues in Leadership and Management Skills and the Information Profession.
by: Mercer, Prue
Published: (2000)

Team Organization-Learning Organization: The University of Arizona Four Years into It.
by: Bender, Laura J.
Published: (1997)

Prescription for Reorganizing: Merging Campus Libraries
by: Kenefick, Colleen M., et al.
Published: (2013)

People First: A New Zealand Approach to Staff, Structure and Service
by: Hill, Jane
Published: (2007)

Integration of Public and Technical Services.
by: Smith, Donald R.
Published: (1993)

Critical Human Factors in Emerging Library Technology Centers.
by: Lamont, Melissa
Published: (1999)

Recruiting and Training Volunteers for Church and Synagogue Libraries. CSLA Guide No. 14.
by: Burson, Lorraine E.
Published: (1986)

Aiming for Service Excellence: Implementing a Plan for Customer Service Quality at a Blended Service Desk
by: Oud, Joanne, et al.
Published: (2016)

The Human Element: Staff Development in the Electronic Library.
by: Conroy, Barbara
Published: (1981)

The Library at Ryerson University: A Case Study in Relationship-Building and Academic Collaboration
by: Lefebvre, Madeleine
Published: (2018)

Empowerment, Organization and Structure: The Experience of the Indiana University Libraries.
by: Neal, James G., et al.
Published: (1993)

Cooperation, Networking, and the Larger Unit in the Public Library.
by: Casey, Genevieve M.
Published: (1978)

Transforming Administration in Academic Libraries.
by: Honea, Sion M.
Published: (1997)

Changing Patterns in Internal Communication in Large Academic Libraries. Occasional Paper Number 6.
by: Euster, Joanne R.
Published: (1981)

"Information in Context": Co-Designing Workplace Structures and Systems for Organizational Learning
by: Somerville, Mary M., et al.
Published: (2010)

What's Working and What Isn't: An Exploratory Study of Current Reference Models in Large Academic Libraries
by: William H. Weare, et al.
Published: (2025)

Reorganizing the Clemson University Libraries.
by: Boykin, Joseph F., Jr., et al.
Published: (1993)