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| Main Authors: | , , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ1141607 |
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Table of Contents:
- Student Satisfaction in Higher Education: A Meta-Analytic Study Santini, Fernando de Oliveira Ladeira, Wagner Junior Sampaio, Claudio Hoffmann da Silva Costa, Gustavo College Students Student Attitudes Student Satisfaction Higher Education Meta Analysis Educational Attitudes Educational Quality Outcomes of Education Employment Potential Marketing Reputation Educational Environment Library Services Teacher Influence Student Personnel Services Correlation This paper discusses the results of a meta-analysis performed to identify key antecedent and consequent constructs of satisfaction in higher education. We offer an integrated model to achieve a better understanding of satisfaction in the context of higher education. To accomplish this objective, we identified 83 studies that were valid and relevant to the research objective of the current study, generating a total of 469 observations. We identified studies published from 1986 to 2016 and analyzed six antecedent dimensions (perceived value of educational services, resources provided to the student, service quality perception, marketing orientation, identity of the higher education institution, university environment) and one consequent dimension related to satisfaction. The 7 dimensions exhibited a total of 51 relationships. We believe that the originality of the findings clearly contributes to future academic research in higher education.