Counseling Skills Applied to Reference Services

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Peck, Theodore P.
Format:	Recurso educativo Open Access
Language:	en
Published:	1975
Subjects:	Counseling Counselor Training Empathy Library Services Listening Skills Reference Services
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Interviewing for Counselor and Reference Librarians.
by: Penland, Patrick R.
Published: (1970)

Advisory Counseling for Librarians.
by: Penland, Patrick R.
Published: (1970)

Best Practices: An Analysis of the Best (and Worst) in Fifty-Two Public Library Reference Transactions.
by: Ross, Catherine Sheldrick, et al.
Published: (1994)

Active Listening at the Reference Desk.
by: Smith, Nathan M., et al.
Published: (1982)

Communicating across Cultures for Reference Librarians Who Supervise.
by: Blenkinsopp, Heather
Published: (1994)

Introduction and Overview: Why Alternate Delivery Systems?
by: Johnson, Cynthia S.
Published: (1991)

Using Active Listening to Deal with Patron Problems.
by: Smith, Nathan M., et al.
Published: (1991)

The Impact of First Careers on "Second Career" Academic Reference Librarians: A Pilot Study.
by: Whitten, Penelope A., et al.
Published: (1997)

The Educational Advisory Services Project.
by: Butler, Linda
Published: (1981)

Cybercounseling and Cyberlearning: Strategies and Resources for the Millennium.
by: Bloom, John W., et al.
Published: (2000)

The Counselor Librarian: Fad or New Role for Youth Librarians?
by: Lukenbill, W. Bernard
Published: (1983)

Information Counseling: The Best of ERIC.
by: Dosa, Marta L.
Published: (1977)

CyberBytes: Highlighting Compelling Uses of Technology in Counseling.
by: Walz, Garry R., Ed., et al.
Published: (2004)

Using Virtual Reference Transcripts for Staff Training.
by: Ward, David
Published: (2003)

Theorists and Chief Practitioners Recommend Books in Related Disciplines Which Master's Level Student Personnel Students Should Read.
by: Dressel, Fred B.
Published: (1987)

Training Librarians to Deliver Career Services.
by: Sampson, James P., Jr.
Published: (1991)

Updating Library Reference Services through Training for Interpersonal Competence
by: Holland, Barron
Published: (1978)

Improving Vocational Guidance and Counseling at Virginia Commonwealth University by Developing Career/Vocational Assessment Programs. Vocational Guidance and Counseling Project. Final Report.
by: Yerian, Jean M.
Published: (1986)

Reference Tools and Services: Introduction to Reference Works and Bibliographic Tools--Serials.
Published: (1969)

Successful Reference Training on a Shoestring.
by: Kalvee, Debbie
Published: (1996)

Modern Library Technology and Reference Services.
by: Huang, Samuel T., Ed., et al.
Published: (1993)

Diagnostic Instrument for Assessing the Skills and Attitudes of Reference Librarians.
by: White, Marilyn Domas
Published: (1981)

'Whose Line Is It Anyway?' Using Improvisation to Hone Library Employees' Customer Service Skills
by: Decker, Emy Nelson
Published: (2020)

Raising the Bar or Training Library Technicians To Assume Reference Responsibilities.
by: Brandys, Barbara, et al.
Published: (2002)

The Telephone and Mag Selection
by: Heneghan, Mary A.
Published: (1972)

Training Reference Librarians Using Library Instruction Methods.
by: Roberts, Anne F.
Published: (1984)

Reference Service: From Zero to Total Commitment
by: Beede, Benjamin, et al.
Published: (1973)

So You're Going To Run a Library: A Library Management Primer.
by: Sutton, Dave
Published: (1995)

School Counseling and Guidance: A Proposal for the Development of Competencies.
Published: (1975)

Reference Tools and Services: Introduction to the Use of Commercial, Organization and Biographical Directories.
Published: (1969)

Empathy: A Crucial Social Skill for Prospective Teachers at Secondary Level
by: Soumiya M. S., et al.
Published: (2025)

Reference Tools and Services: General Technical Encyclopedias and Engineering Handbooks.
Published: (1969)

Media Designed Programs for Librarians.
by: Penland, Patrick R.
Published: (1970)

Across the Desk: 100 Years of Reference Encounters
by: Rothstein, Samuel
Published: (1977)

Effective Listening Practices for College Students
by: Jacqueline J. Kohl-Hamilton
Published: (2022)

Library Orientation and Instruction for International Students: The University of California-Davis Experience.
by: Hoffman, Irene, et al.
Published: (1986)

SOME COLLEGES AND UNIVERSITIES WITH SPECIAL FACILITIES TO ACCOMODATE HANDICAPPED STUDENTS, A DIRECTORY.
by: HALL, ROBERT E., et al.
Published: (1967)

Reference Tools and Services: Introduction to Serials and Reports Indexing and Abstracting Services.
Published: (1969)

The Reference Interview
by: King, Geraldine B.
Published: (1972)

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

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