No More "Magic Aprons": Longitudinal Assessment and Continuous Improvement of Customer Service at the University of North Dakota Libraries
Fuente:
ERIC Institute of Education Sciences
Guardado en:
| Autores principales: | Clark, Karlene T., Walker, Stephanie R. |
|---|---|
| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2017
|
| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
Be the Change, Live the Dream--From Day One!
por: Rodriguez, Kim
Publicado: (2011)
por: Rodriguez, Kim
Publicado: (2011)
Do More, Better, for Less: Institutionalizing a Quality Improvement Program Has Meant One Success after Another in Ohio
por: Everett, Shaunessy
Publicado: (2006)
por: Everett, Shaunessy
Publicado: (2006)
Managing Lost and Missing Books
por: Sewell, Bethany Badgett, et al.
Publicado: (2008)
por: Sewell, Bethany Badgett, et al.
Publicado: (2008)
Successful Implementation of Six Sigma to Schedule Student Staffing for Circulation Service Desks
por: Jankowski, Janiece
Publicado: (2013)
por: Jankowski, Janiece
Publicado: (2013)
Navigating the New: A Case Study on Leading Organizational Change
por: Watts, John
Publicado: (2019)
por: Watts, John
Publicado: (2019)
Moving Away from Overdue Fines: One Academic Library's New Direction
por: Mosley, Pixey Anne
Publicado: (2004)
por: Mosley, Pixey Anne
Publicado: (2004)
OSUL2013: Fostering Organizational Change through a Grassroots Planning Process
por: Schlosser, Melanie
Publicado: (2011)
por: Schlosser, Melanie
Publicado: (2011)
Structuring Services and Facilities for Library Instruction.
por: Kirk, Thomas G., et al.
Publicado: (1980)
por: Kirk, Thomas G., et al.
Publicado: (1980)
Planning and Implementing a 3D Printing Service in an Academic Library
por: Gonzalez, Sara Russell, et al.
Publicado: (2014)
por: Gonzalez, Sara Russell, et al.
Publicado: (2014)
Placing the Library at the Heart of Plagiarism Prevention: The University of Bradford Experience
por: George, Sarah, et al.
Publicado: (2013)
por: George, Sarah, et al.
Publicado: (2013)
Restructuring to Promote Collaboration and Exceed User Needs: The Blackwell Library Access Services Experience
por: Chakraborty, Mou, et al.
Publicado: (2013)
por: Chakraborty, Mou, et al.
Publicado: (2013)
The Implementation of a Renewal-Limits Policy at University Libraries, Northern Illinois University
por: Martin, Rebecca
Publicado: (2003)
por: Martin, Rebecca
Publicado: (2003)
Quality Improvement Programs in ARL Libraries. SPEC Kit 196.
por: Siggins, Jack, Comp., et al.
Publicado: (1993)
por: Siggins, Jack, Comp., et al.
Publicado: (1993)
A Study to Identify Areas of Relative Strength and Weakness in Support for the Saint Leo College Library Acquisitions Project.
por: McLeod, Stephen G.
Publicado: (1990)
por: McLeod, Stephen G.
Publicado: (1990)
The Learner and the Library. Library Task Force Final Report, May 1998.
por: McDonald, Joseph
Publicado: (1998)
por: McDonald, Joseph
Publicado: (1998)
Adding Bite to the Bark: Using LibGuides2 Migration as Impetus to Introduce Strong Content Standards
por: Fritch, Melia, et al.
Publicado: (2016)
por: Fritch, Melia, et al.
Publicado: (2016)
Managing the Human Side of Change.
por: Buch, Kim
Publicado: (1997)
por: Buch, Kim
Publicado: (1997)
Circulating a Good Service Model at Its Core: Circulation!
por: Hernandez, Edmee Sofia, et al.
Publicado: (2009)
por: Hernandez, Edmee Sofia, et al.
Publicado: (2009)
Implementing Technology and Gaming Lessons in a School Library
por: Mashriqi, Khalida
Publicado: (2011)
por: Mashriqi, Khalida
Publicado: (2011)
Research to Go: Taking an Information Literacy Credit Course Online
por: Long, Jessica, et al.
Publicado: (2012)
por: Long, Jessica, et al.
Publicado: (2012)
From an Initiative to a Program: Making the Case for Information Literacy
por: Brasley, Stephanie Sterling
Publicado: (2007)
por: Brasley, Stephanie Sterling
Publicado: (2007)
Breaking New Ground: The Case for Seed Libraries in the Academic Library
por: Ingalls, Dana
Publicado: (2017)
por: Ingalls, Dana
Publicado: (2017)
Bibliographic Control Problems and Organizational Change Issues Posed by the Implementation of a Computer Based Co-operative Cataloging Support System.
por: Baldwin, Paul Evered
Publicado: (1976)
por: Baldwin, Paul Evered
Publicado: (1976)
Creating Digital Scholarship Services at Appalachian State University
por: Mitchem, Pamela Price, et al.
Publicado: (2017)
por: Mitchem, Pamela Price, et al.
Publicado: (2017)
How to Successfully Survive a Mandated Project
por: Ellern, Jill
Publicado: (2011)
por: Ellern, Jill
Publicado: (2011)
Reengineering Technical Services Processes.
por: Zuidema, Karen Huwald
Publicado: (1999)
por: Zuidema, Karen Huwald
Publicado: (1999)
Connecting Marketing and Implementation Research and Library Program Development: A Case Study of the Implementation of [U.S.] National Guidelines and Standards.
por: Haycock, Ken, et al.
Publicado: (1999)
por: Haycock, Ken, et al.
Publicado: (1999)
Quality Improvement: A Strategy for Planned Organizational Change.
por: Kovel-Jarboe, Patricia
Publicado: (1996)
por: Kovel-Jarboe, Patricia
Publicado: (1996)
Beyond Therapy Dogs: Coordinating Large-Scale Finals Week Activities
por: Flynn, Holly
Publicado: (2017)
por: Flynn, Holly
Publicado: (2017)
Space Assessment as a Venue for Defining the Academic Library
por: Nitecki, Danuta A.
Publicado: (2011)
por: Nitecki, Danuta A.
Publicado: (2011)
Updating Circulation Policy for the 21st Century
por: Rupp, Eric, et al.
Publicado: (2010)
por: Rupp, Eric, et al.
Publicado: (2010)
Collection Development Strategies for a University Center Library.
por: Hurt, Charlene S., et al.
Publicado: (1995)
por: Hurt, Charlene S., et al.
Publicado: (1995)
People First: A New Zealand Approach to Staff, Structure and Service
por: Hill, Jane
Publicado: (2007)
por: Hill, Jane
Publicado: (2007)
How Can Something that Sounds so Good Make Me Feel so Bad? The Dilbertean Dilemma.
por: Lubans, John Jr.
Publicado: (1998)
por: Lubans, John Jr.
Publicado: (1998)
Early Learnings from the National Library of New Zealand's National Digital Heritage Archive Project
por: Knight, Steve
Publicado: (2010)
por: Knight, Steve
Publicado: (2010)
Total Quality Management in Information Services. Information Services Management Series.
por: St. Clair, Guy
Publicado: (1997)
por: St. Clair, Guy
Publicado: (1997)
The Evolution of Discovery Systems in Academic Libraries: A Case Study at the University of Houston Libraries
por: Guajardo, Richard, et al.
Publicado: (2017)
por: Guajardo, Richard, et al.
Publicado: (2017)
Campus Partner Collections: Expanding the Boundaries of the Library
por: Elguindi, Anne C., et al.
Publicado: (2011)
por: Elguindi, Anne C., et al.
Publicado: (2011)
From Zero to Web 2.0: Part 1
por: Woodard, Amber
Publicado: (2009)
por: Woodard, Amber
Publicado: (2009)
Total Quality Management in Libraries. ERIC Digest.
por: Masters, Denise G.
Publicado: (1996)
por: Masters, Denise G.
Publicado: (1996)
Ejemplares similares
-
Be the Change, Live the Dream--From Day One!
por: Rodriguez, Kim
Publicado: (2011) -
Do More, Better, for Less: Institutionalizing a Quality Improvement Program Has Meant One Success after Another in Ohio
por: Everett, Shaunessy
Publicado: (2006) -
Managing Lost and Missing Books
por: Sewell, Bethany Badgett, et al.
Publicado: (2008) -
Successful Implementation of Six Sigma to Schedule Student Staffing for Circulation Service Desks
por: Jankowski, Janiece
Publicado: (2013) -
Navigating the New: A Case Study on Leading Organizational Change
por: Watts, John
Publicado: (2019)