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| Hauptverfasser: | , |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2018
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ1193985 |
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| _version_ | 1867181343027232768 |
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| author | Moffett, Paul Weare, William H., Jr. |
| author_facet | Moffett, Paul Weare, William H., Jr. Moffett, Paul Weare, William H., Jr. |
| collection | Education Resources Information Center |
| contents | Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis Moffett, Paul Weare, William H., Jr. Academic Libraries Library Services Position Papers Content Analysis Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can--and should--expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements. The objective was to examine the form and content of these statements and identify themes, trends, and ideas in order to determine how and what they communicate about a library's commitment to service. The results of the study found that statements in the sample varied significantly in strength and purpose. |
| format | Recurso educativo Open Access |
| id | eric_EJ1193985 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2018 |
| record_format | eric |
| spellingShingle | Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis Moffett, Paul Weare, William H., Jr. Academic Libraries Library Services Position Papers Content Analysis Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis Moffett, Paul Weare, William H., Jr. Academic Libraries Library Services Position Papers Content Analysis Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can--and should--expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements. The objective was to examine the form and content of these statements and identify themes, trends, and ideas in order to determine how and what they communicate about a library's commitment to service. The results of the study found that statements in the sample varied significantly in strength and purpose. |
| title | Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis |
| topic | Academic Libraries Library Services Position Papers Content Analysis |
| url | https://eric.ed.gov/?id=EJ1193985 |