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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ1209607 |
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Table of Contents:
- Reference Service Redesign: Does Incorporating Student Employee Feedback Increase Feelings of Empowerment? Trujillo, Nicole Backen, Rosanna Reference Services Feedback (Response) Student Employment Library Personnel Academic Libraries State Universities Program Design Student Empowerment Library Services Student Attitudes Small Colleges College Students Student employees fulfill an essential role at all academic libraries, but budget and staffing cuts have made student work even more imperative at small, public institutions. This article examines a reference service redesign at Adams State University through the lens of the student circulation employees. Student employee feedback was directly incorporated into decision making and student perceptions about their role were examined before and after the redesign. The study found that while student feedback improved training and service ability, it did not increase student feelings of empowerment.