Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services

Fuente: ERIC Institute of Education Sciences
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Autori principali: Jameson, Jodi, Natal, Gerald, Napp, John
Natura: Recurso educativo Open Access
Lingua:en
Pubblicazione: 2019
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author Jameson, Jodi
Natal, Gerald
Napp, John
author_facet Jameson, Jodi
Natal, Gerald
Napp, John
Jameson, Jodi
Natal, Gerald
Napp, John
collection Education Resources Information Center
contents Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services Jameson, Jodi Natal, Gerald Napp, John College Students Users (Information) Academic Libraries Library Services Reference Services Help Seeking Barriers Librarians Student Attitudes Anxiety This descriptive study analyzes results from an 18-item survey that assessed students' usage and perceptions of library reference services at a comprehensive public metropolitan university. Among 235 surveys completed between November 2016 and January 2017, the majority of respondents represented the "Generation Z" population of college students, 18 to 24 years of age. Quantitative and qualitative findings revealed patterns of reference service usage, perceptions of librarians, and barriers and facilitators to seeking help from a librarian. These findings can inform decision making to improve marketing and outreach to students regarding general reference services, reference models, and liaison roles.
format Recurso educativo Open Access
id eric_EJ1211602
institution ERIC Institute of Education Sciences
language en
publishDate 2019
record_format eric
spellingShingle Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services
Jameson, Jodi
Natal, Gerald
Napp, John
College Students
Users (Information)
Academic Libraries
Library Services
Reference Services
Help Seeking
Barriers
Librarians
Student Attitudes
Anxiety
Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services Jameson, Jodi Natal, Gerald Napp, John College Students Users (Information) Academic Libraries Library Services Reference Services Help Seeking Barriers Librarians Student Attitudes Anxiety This descriptive study analyzes results from an 18-item survey that assessed students' usage and perceptions of library reference services at a comprehensive public metropolitan university. Among 235 surveys completed between November 2016 and January 2017, the majority of respondents represented the "Generation Z" population of college students, 18 to 24 years of age. Quantitative and qualitative findings revealed patterns of reference service usage, perceptions of librarians, and barriers and facilitators to seeking help from a librarian. These findings can inform decision making to improve marketing and outreach to students regarding general reference services, reference models, and liaison roles.
title Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services
topic College Students
Users (Information)
Academic Libraries
Library Services
Reference Services
Help Seeking
Barriers
Librarians
Student Attitudes
Anxiety
url https://eric.ed.gov/?id=EJ1211602