A Comparative Analysis of Electronic Resources Access Problems at Two University Libraries
Fuente:
ERIC Institute of Education Sciences
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2018
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| _version_ | 1867181648743759872 |
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| author | Brett, Kelsey |
| author_facet | Brett, Kelsey Brett, Kelsey |
| collection | Education Resources Information Center |
| contents | A Comparative Analysis of Electronic Resources Access Problems at Two University Libraries Brett, Kelsey Academic Libraries Library Services Electronic Libraries Troubleshooting Access to Information Problem Solving Technical Support Classification After three years of collecting electronic resources of troubleshooting tickets in Springhare's LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for each ticket and then categorized into a functional area using an existing categorization schema developed at University of Maryland, College Park Libraries. This article discusses the author's analysis and findings of troubleshooting tickets at University of Houston Libraries and a comparison of e-resources access problems at University of Houston Libraries and University of Maryland, College Park Libraries. |
| format | Recurso educativo Open Access |
| id | eric_EJ1216137 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2018 |
| record_format | eric |
| spellingShingle | A Comparative Analysis of Electronic Resources Access Problems at Two University Libraries Brett, Kelsey Academic Libraries Library Services Electronic Libraries Troubleshooting Access to Information Problem Solving Technical Support Classification A Comparative Analysis of Electronic Resources Access Problems at Two University Libraries Brett, Kelsey Academic Libraries Library Services Electronic Libraries Troubleshooting Access to Information Problem Solving Technical Support Classification After three years of collecting electronic resources of troubleshooting tickets in Springhare's LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for each ticket and then categorized into a functional area using an existing categorization schema developed at University of Maryland, College Park Libraries. This article discusses the author's analysis and findings of troubleshooting tickets at University of Houston Libraries and a comparison of e-resources access problems at University of Houston Libraries and University of Maryland, College Park Libraries. |
| title | A Comparative Analysis of Electronic Resources Access Problems at Two University Libraries |
| topic | Academic Libraries Library Services Electronic Libraries Troubleshooting Access to Information Problem Solving Technical Support Classification |
| url | https://eric.ed.gov/?id=EJ1216137 |