Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review
Fuente:
ERIC Institute of Education Sciences
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| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2019
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1867180520618590209 |
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| author | McCaffrey, Ciara |
| author_facet | McCaffrey, Ciara McCaffrey, Ciara |
| collection | Education Resources Information Center |
| contents | Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review McCaffrey, Ciara Foreign Countries Academic Libraries Organizational Change Library Administration Library Services Library Materials Library Facilities User Satisfaction (Information) Universities University libraries are going through a period of enormous transformation and have been for some time. This study considers ten years of both incremental and transformational change at the University of Limerick (UL) Library in Ireland. In the last decade library services, staffing, collections, and spaces underwent great changes, in line with international trends. Retrospective analysis of LibQUAL + survey data from 2007 to 2016 was conducted to explore how users responded to these changes and to their gradually transforming library. This study outlines the many changes that occurred in the library over the course of ten years and found that satisfaction levels steadily increased in tandem through a systematic step-by-step approach to driving continuous improvement and managing change. The data tells a compelling story of a library where staffing, services, collections, and spaces transformed and where readers' perceptions of the quality of library services significantly improved. |
| format | Recurso educativo Open Access |
| id | eric_EJ1216458 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2019 |
| record_format | eric |
| spellingShingle | Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review McCaffrey, Ciara Foreign Countries Academic Libraries Organizational Change Library Administration Library Services Library Materials Library Facilities User Satisfaction (Information) Universities Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review McCaffrey, Ciara Foreign Countries Academic Libraries Organizational Change Library Administration Library Services Library Materials Library Facilities User Satisfaction (Information) Universities University libraries are going through a period of enormous transformation and have been for some time. This study considers ten years of both incremental and transformational change at the University of Limerick (UL) Library in Ireland. In the last decade library services, staffing, collections, and spaces underwent great changes, in line with international trends. Retrospective analysis of LibQUAL + survey data from 2007 to 2016 was conducted to explore how users responded to these changes and to their gradually transforming library. This study outlines the many changes that occurred in the library over the course of ten years and found that satisfaction levels steadily increased in tandem through a systematic step-by-step approach to driving continuous improvement and managing change. The data tells a compelling story of a library where staffing, services, collections, and spaces transformed and where readers' perceptions of the quality of library services significantly improved. |
| title | Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review |
| topic | Foreign Countries Academic Libraries Organizational Change Library Administration Library Services Library Materials Library Facilities User Satisfaction (Information) Universities |
| url | https://eric.ed.gov/?id=EJ1216458 |