E-Resources Troubleshooting and User Support at a Primarily Distance Learning/Online Higher Education Institution: Current Practice and Future Considerations
Fuente:
ERIC Institute of Education Sciences
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| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2019
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1867181357382238208 |
|---|---|
| author | Coogan, John F. |
| author_facet | Coogan, John F. Coogan, John F. |
| collection | Education Resources Information Center |
| contents | E-Resources Troubleshooting and User Support at a Primarily Distance Learning/Online Higher Education Institution: Current Practice and Future Considerations Coogan, John F. Access to Information Users (Information) Information Management Technical Support Troubleshooting Distance Education Academic Libraries Electronic Libraries Web Sites Universities Nontraditional Students Computer Mediated Communication Computer Security Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its approximately 80,000 students located worldwide. The author details the types of support resources the library makes available to its users and discusses new technologies that may improve authentication, identity management, and communication with users. |
| format | Recurso educativo Open Access |
| id | eric_EJ1227566 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2019 |
| record_format | eric |
| spellingShingle | E-Resources Troubleshooting and User Support at a Primarily Distance Learning/Online Higher Education Institution: Current Practice and Future Considerations Coogan, John F. Access to Information Users (Information) Information Management Technical Support Troubleshooting Distance Education Academic Libraries Electronic Libraries Web Sites Universities Nontraditional Students Computer Mediated Communication Computer Security E-Resources Troubleshooting and User Support at a Primarily Distance Learning/Online Higher Education Institution: Current Practice and Future Considerations Coogan, John F. Access to Information Users (Information) Information Management Technical Support Troubleshooting Distance Education Academic Libraries Electronic Libraries Web Sites Universities Nontraditional Students Computer Mediated Communication Computer Security Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its approximately 80,000 students located worldwide. The author details the types of support resources the library makes available to its users and discusses new technologies that may improve authentication, identity management, and communication with users. |
| title | E-Resources Troubleshooting and User Support at a Primarily Distance Learning/Online Higher Education Institution: Current Practice and Future Considerations |
| topic | Access to Information Users (Information) Information Management Technical Support Troubleshooting Distance Education Academic Libraries Electronic Libraries Web Sites Universities Nontraditional Students Computer Mediated Communication Computer Security |
| url | https://eric.ed.gov/?id=EJ1227566 |