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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2020
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ1298644 |
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Table of Contents:
- "Can You Come Tell People to Be Quiet?": Analyzing Chat Questions from On-Campus and Off-Campus Patrons Skaggs, Danielle Computer Mediated Communication Library Services Academic Libraries On Campus Students Commuting Students Use Studies Distance Education Chat reference is popular with both on and off campus users as well as distance students. This article presents the results of a chat transcript analysis project that used fall semester 2019 transcripts to compare question types and disconnect issues for on campus, off campus, and distance students.