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| Main Authors: | , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2021
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ1312217 |
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| _version_ | 1867180683930107904 |
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| author | Harrington, Sarah Lewis, Nancy Brown, Nicole E. |
| author_facet | Harrington, Sarah Lewis, Nancy Brown, Nicole E. Harrington, Sarah Lewis, Nancy Brown, Nicole E. |
| collection | Education Resources Information Center |
| contents | Cultivating Public Service Competencies in Student Employees: A Case Study Harrington, Sarah Lewis, Nancy Brown, Nicole E. Public Service Academic Libraries Student Employment Library Education Library Personnel Training Case Studies Staff Development Active Learning How can we best train student employees for public service roles? At UC Berkeley, as in many academic libraries, a student employee is the first person that a user will see when entering the library; they are the "face of the library." A positive interaction will set a positive tone for the user's library experience, while a negative interaction may discourage the user from ever visiting the library again. As such, it is critical to prepare student staff with the competencies to engage positively with library users and feel confident in their roles. This paper shares a case study of a public services training piloted for Access Services student employees at UC Berkeley. |
| format | Recurso educativo Open Access |
| id | eric_EJ1312217 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2021 |
| record_format | eric |
| spellingShingle | Cultivating Public Service Competencies in Student Employees: A Case Study Harrington, Sarah Lewis, Nancy Brown, Nicole E. Public Service Academic Libraries Student Employment Library Education Library Personnel Training Case Studies Staff Development Active Learning Cultivating Public Service Competencies in Student Employees: A Case Study Harrington, Sarah Lewis, Nancy Brown, Nicole E. Public Service Academic Libraries Student Employment Library Education Library Personnel Training Case Studies Staff Development Active Learning How can we best train student employees for public service roles? At UC Berkeley, as in many academic libraries, a student employee is the first person that a user will see when entering the library; they are the "face of the library." A positive interaction will set a positive tone for the user's library experience, while a negative interaction may discourage the user from ever visiting the library again. As such, it is critical to prepare student staff with the competencies to engage positively with library users and feel confident in their roles. This paper shares a case study of a public services training piloted for Access Services student employees at UC Berkeley. |
| title | Cultivating Public Service Competencies in Student Employees: A Case Study |
| topic | Public Service Academic Libraries Student Employment Library Education Library Personnel Training Case Studies Staff Development Active Learning |
| url | https://eric.ed.gov/?id=EJ1312217 |