Maintaining Student Engagement: The Digital Shift during the Coronavirus Pandemic a Case of the Library at the University of Pretoria
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| Main Authors: | , , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
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2021
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| author | Matizirofa, Lazarus Soyizwapi, Lindiwe Siwela, Anna Khosie, Modisa |
| author_facet | Matizirofa, Lazarus Soyizwapi, Lindiwe Siwela, Anna Khosie, Modisa Matizirofa, Lazarus Soyizwapi, Lindiwe Siwela, Anna Khosie, Modisa |
| collection | Education Resources Information Center |
| contents | Maintaining Student Engagement: The Digital Shift during the Coronavirus Pandemic a Case of the Library at the University of Pretoria Matizirofa, Lazarus Soyizwapi, Lindiwe Siwela, Anna Khosie, Modisa Learner Engagement College Students Electronic Learning Electronic Libraries Academic Libraries Library Services Emergency Programs COVID-19 Pandemics Access to Information Librarians Information Literacy Tutoring Innovation Foreign Countries The South African Higher Education Institution (HEI) sector had to move to 'emergency' online learning during the COVID-19 pandemic, and they embraced a humanistic approach underpinned by the need to complete the academic year in 2020 and support all students. Because this emergency online learning accelerated the digital shift, evidence of pre-existing disparities and inequalities have been magnified, such as the digital divide, infrastructure, connectivity, access to data, digital literacies, vastly different learning environments, software and hardware tools, and others. The Department of Library Services (DLS) is aligned to the University of Pretoria's shift to online learning and to reimaging its service offerings and innovation readiness. It deliberately adopted a responsive engagement strategy for students, staff, senior management and service providers. Therefore, the DLS now offers a mix of services and programmes, with more reliance on virtual services to support and sustain the academic agenda. This paper provides real-life case study experiences of student engagement during the COVID-19 pandemic, with reference to the relevant student engagement with literature. It also reflects on how the DLS previously applied attributes of service innovation, such as 'employing' a client-service robot at an HEI library in Africa, this being in keeping with the UP's innovation culture. |
| format | Recurso educativo Open Access |
| id | eric_EJ1318466 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2021 |
| record_format | eric |
| spellingShingle | Maintaining Student Engagement: The Digital Shift during the Coronavirus Pandemic a Case of the Library at the University of Pretoria Matizirofa, Lazarus Soyizwapi, Lindiwe Siwela, Anna Khosie, Modisa Learner Engagement College Students Electronic Learning Electronic Libraries Academic Libraries Library Services Emergency Programs COVID-19 Pandemics Access to Information Librarians Information Literacy Tutoring Innovation Foreign Countries Maintaining Student Engagement: The Digital Shift during the Coronavirus Pandemic a Case of the Library at the University of Pretoria Matizirofa, Lazarus Soyizwapi, Lindiwe Siwela, Anna Khosie, Modisa Learner Engagement College Students Electronic Learning Electronic Libraries Academic Libraries Library Services Emergency Programs COVID-19 Pandemics Access to Information Librarians Information Literacy Tutoring Innovation Foreign Countries The South African Higher Education Institution (HEI) sector had to move to 'emergency' online learning during the COVID-19 pandemic, and they embraced a humanistic approach underpinned by the need to complete the academic year in 2020 and support all students. Because this emergency online learning accelerated the digital shift, evidence of pre-existing disparities and inequalities have been magnified, such as the digital divide, infrastructure, connectivity, access to data, digital literacies, vastly different learning environments, software and hardware tools, and others. The Department of Library Services (DLS) is aligned to the University of Pretoria's shift to online learning and to reimaging its service offerings and innovation readiness. It deliberately adopted a responsive engagement strategy for students, staff, senior management and service providers. Therefore, the DLS now offers a mix of services and programmes, with more reliance on virtual services to support and sustain the academic agenda. This paper provides real-life case study experiences of student engagement during the COVID-19 pandemic, with reference to the relevant student engagement with literature. It also reflects on how the DLS previously applied attributes of service innovation, such as 'employing' a client-service robot at an HEI library in Africa, this being in keeping with the UP's innovation culture. |
| title | Maintaining Student Engagement: The Digital Shift during the Coronavirus Pandemic a Case of the Library at the University of Pretoria |
| topic | Learner Engagement College Students Electronic Learning Electronic Libraries Academic Libraries Library Services Emergency Programs COVID-19 Pandemics Access to Information Librarians Information Literacy Tutoring Innovation Foreign Countries |
| url | https://eric.ed.gov/?id=EJ1318466 |