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| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2022
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ1343283 |
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| _version_ | 1867180868618944512 |
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| author | Almeida, Nora Tidal, Junior |
| author_facet | Almeida, Nora Tidal, Junior Almeida, Nora Tidal, Junior |
| collection | Education Resources Information Center |
| contents | Library Wayfinding and ESOL Students: Communication Challenges and Empathy-Based Intervention Almeida, Nora Tidal, Junior English (Second Language) Second Language Learning Information Seeking Library Skills Empathy Information Retrieval Communication Problems Spatial Ability Barriers Inclusion Usability Multilingualism College Students Library Services This article describes a wayfinding study conducted in an urban, academic library to better understand the experiences of multilingual student populations. The study, which incorporated traditional user experience methods and video ethnography, exposed communication obstacles and spatial challenges encountered by students of English for speakers of other languages (ESOL) when attempting information retrieval tasks. After outlining the methodology and examining qualitative findings, the authors discuss how study findings prompted a reevaluation of local practices, service models, and staff training protocols. Finally, the authors explore the potential for qualitative, empathy-based wayfinding studies to transform library practices and spaces. |
| format | Recurso educativo Open Access |
| id | eric_EJ1343283 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2022 |
| record_format | eric |
| spellingShingle | Library Wayfinding and ESOL Students: Communication Challenges and Empathy-Based Intervention Almeida, Nora Tidal, Junior English (Second Language) Second Language Learning Information Seeking Library Skills Empathy Information Retrieval Communication Problems Spatial Ability Barriers Inclusion Usability Multilingualism College Students Library Services Library Wayfinding and ESOL Students: Communication Challenges and Empathy-Based Intervention Almeida, Nora Tidal, Junior English (Second Language) Second Language Learning Information Seeking Library Skills Empathy Information Retrieval Communication Problems Spatial Ability Barriers Inclusion Usability Multilingualism College Students Library Services This article describes a wayfinding study conducted in an urban, academic library to better understand the experiences of multilingual student populations. The study, which incorporated traditional user experience methods and video ethnography, exposed communication obstacles and spatial challenges encountered by students of English for speakers of other languages (ESOL) when attempting information retrieval tasks. After outlining the methodology and examining qualitative findings, the authors discuss how study findings prompted a reevaluation of local practices, service models, and staff training protocols. Finally, the authors explore the potential for qualitative, empathy-based wayfinding studies to transform library practices and spaces. |
| title | Library Wayfinding and ESOL Students: Communication Challenges and Empathy-Based Intervention |
| topic | English (Second Language) Second Language Learning Information Seeking Library Skills Empathy Information Retrieval Communication Problems Spatial Ability Barriers Inclusion Usability Multilingualism College Students Library Services |
| url | https://eric.ed.gov/?id=EJ1343283 |