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| Autori principali: | , , , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2022
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ1350263 |
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| _version_ | 1867181357308837888 |
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| author | Dodd, Alexander Kramer, Amanda Zumbrun, Emily A. Lowe, Randall A. |
| author_facet | Dodd, Alexander Kramer, Amanda Zumbrun, Emily A. Lowe, Randall A. Dodd, Alexander Kramer, Amanda Zumbrun, Emily A. Lowe, Randall A. |
| collection | Education Resources Information Center |
| contents | Learning to Think Like a Patron: Improving User Experience, E-Resources Management, and Departmental Outcomes beyond COVID-19 Dodd, Alexander Kramer, Amanda Zumbrun, Emily A. Lowe, Randall A. Academic Libraries Pandemics COVID-19 User Satisfaction (Information) Users (Information) Library Services Library Materials Cooperation Departments Barriers Emergency Programs Work Environment Two years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected e-resources workflows and interdepartmental collaboration in two academic libraries, and how these experiences will have an effect in improving their organizational cultures and the patron experience moving forward. |
| format | Recurso educativo Open Access |
| id | eric_EJ1350263 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2022 |
| record_format | eric |
| spellingShingle | Learning to Think Like a Patron: Improving User Experience, E-Resources Management, and Departmental Outcomes beyond COVID-19 Dodd, Alexander Kramer, Amanda Zumbrun, Emily A. Lowe, Randall A. Academic Libraries Pandemics COVID-19 User Satisfaction (Information) Users (Information) Library Services Library Materials Cooperation Departments Barriers Emergency Programs Work Environment Learning to Think Like a Patron: Improving User Experience, E-Resources Management, and Departmental Outcomes beyond COVID-19 Dodd, Alexander Kramer, Amanda Zumbrun, Emily A. Lowe, Randall A. Academic Libraries Pandemics COVID-19 User Satisfaction (Information) Users (Information) Library Services Library Materials Cooperation Departments Barriers Emergency Programs Work Environment Two years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected e-resources workflows and interdepartmental collaboration in two academic libraries, and how these experiences will have an effect in improving their organizational cultures and the patron experience moving forward. |
| title | Learning to Think Like a Patron: Improving User Experience, E-Resources Management, and Departmental Outcomes beyond COVID-19 |
| topic | Academic Libraries Pandemics COVID-19 User Satisfaction (Information) Users (Information) Library Services Library Materials Cooperation Departments Barriers Emergency Programs Work Environment |
| url | https://eric.ed.gov/?id=EJ1350263 |