Imagen de Portada

Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality

Fuente: ERIC Institute of Education Sciences

Guardado en:

Detalles Bibliográficos
Autores principales:	Twum, Kojo Kakra, Adams, Matilda, Budu, Stephen, Budu, Rosina Akuokor Anati
Formato:	Recurso educativo Open Access
Lenguaje:	en
Publicado:	2022
Materias:	Academic Libraries User Satisfaction (Information) Users (Information) Library Services Foreign Countries Models Program Evaluation Group Unity Attachment Behavior
Acceso en línea:	Acceder al recurso
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Ejemplares similares

Managing Service Quality with the Balanced Scorecard.
por: Poll, Roswitha
Publicado: (2001)

Complaining Behavior of Academic Library Users in South Korea
por: Oh, Dong-Geun
Publicado: (2004)

Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System.
por: Martensen, Anne, et al.
Publicado: (2003)

Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation
por: Carney, Stephen, et al.
Publicado: (2007)

Assessing Users Satisfaction with Web Digital Library: The Case of Universiti Teknologi MARA
por: Masrek, Mohamad Noorman, et al.
Publicado: (2016)

User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
por: Perrault, Anna H., et al.
Publicado: (1995)

Reading Minds: Adding Value to Services at the State Library of New South Wales.
por: Burgess, Kerrie, et al.
Publicado: (2000)

Empirical Analysis of Undergraduates' Satisfaction with Access to the University Library Websites
por: Adeyinka, Tella
Publicado: (2019)

Edmonton Public Library, 1989 User Survey.
por: Gajerski, B.
Publicado: (1989)

Finding What You're Looking for: A Reader-Centred Approach to the Classification of Adult Fiction in Public Libraries
por: Maker, Richard
Publicado: (2008)

Library Users' Service Desires: A LibQUAL+ Study
por: Thompson, Bruce, et al.
Publicado: (2008)

Users' Satisfaction with Library Information Resources and Services: A Case Study College of Health Sciences Library Niger Delta University, Amassoma, Nigeria
por: Tiemo, Pereware Aghwotu, et al.
Publicado: (2016)

Scholars' Satisfaction with Digital Library Collection and Gaps in the Provision of Effective Information Resources and Services: A Pakistani Perspective
por: Khan, Amjid, et al.
Publicado: (2014)

Measuring Service Quality: From Theory into Practice.
por: Calvert, Philip J.
Publicado: (1997)

Study on the Realization of Information Rights of University Library Users from the Perspective of Smart Service Quality Evaluation
por: Xiaojun Xu, et al.
Publicado: (2024)

Information Literacy for Advanced Users: A German Perspective
por: Kohl-Frey, Oliver
Publicado: (2007)

The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons.
por: Jackson, Rebecca
Publicado: (2002)

Teaching and User Satisfaction in an Academic Chat Reference Consortium
por: Barrett, Kathryn, et al.
Publicado: (2020)

Versuch Einer Einfachen Evaluation von Orientierungs-Veranstaltungen zur Bibliothekarischen Benutzerschulung. (A Simple Evaluation of Orientation Courses for Library User Instruction).
por: Oberhauser, O.
Publicado: (1983)

User Survey of a Microfiche Catalogue.
por: Simmons, Peter, et al.
Publicado: (1982)

Explaining User Satisfaction with Academic Libraries: Strategic Implications.
por: Andaleeb, Syed Saad, et al.
Publicado: (1998)

Assessment of Users Information Needs and Satisfaction in Selected Seminary Libraries in Oyo State, Nigeria
por: Adekunjo, Olalekan Abraham, et al.
Publicado: (2015)

Perceptions of Cataloguers and End-Users towards Bilingual Authority Files.
por: Abdoulaye, Kaba
Publicado: (2002)

Satisfaction Formation Processes in Library Users: Understanding Multisource Effects
por: Shi, Xi, et al.
Publicado: (2004)

Hidden Perceptions: Edmonton Gay Males and the Edmonton Public Library.
por: Joyce, Steven, et al.
Publicado: (1997)

Users' Emotional and Material Satisfaction at the Micro/Macro Levels in an Academic Library
por: Fei Yu
Publicado: (2006)

Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
por: Hiller, Steve
Publicado: (2001)

User Circulation Satisfaction vs. Size of Holdings at Three Academic Libraries
por: Trueswell, Richard W.
Publicado: (1969)

Evaluating Internet Information Services.
Publicado: (1996)

User Expectations in Higher Education Library Services in Nigeria: A Librarian's View.
por: Ononogbo, R. U.
Publicado: (1994)

Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.
por: Cook, Colleen, et al.
Publicado: (2001)

Users' Satisfaction with Library Services: A Case Study of Delta State University Library
por: Ikolo, Violet E.
Publicado: (2015)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
por: Edwards, Susan, et al.
Publicado: (1995)

User Satisfaction in a Depressed Economy.
por: Ononogbo, R. U.
Publicado: (1989)

An Evaluation of Automatic Query Expansion in an Online Library Catalogue.
por: Hancock-Beaulieu, Micheline, et al.
Publicado: (1992)

The Role of the Directorate of Studies in the Legislative Work of the Hellenic Parliament.
por: Vassilouni, Stavroula
Publicado: (2001)

The Role of Information in Helping Adolescent Girls with Their Life Concerns.
por: Poston-Anderson, Barbara, et al.
Publicado: (1993)

Comparative Measurement of Book Availability in Academic Libraries.
por: Rehman, Sajjad Ur, et al.
Publicado: (1993)

System Statuses in Academic Libraries: Increasing Transparency and Improving the User Experience
por: Puzier, Lauren M., et al.
Publicado: (2022)

Information-Seeking Behavior of Andrews University's Distance Learners
por: Oliveira, Silas M., et al.
Publicado: (2022)