:: Library Catalog

Copertina

Salvato in:

Dettagli Bibliografici
Autori principali:	Moffett, Paul, Weare, William H., Jr.
Natura:	Recurso educativo Open Access
Lingua:	en
Pubblicazione:	2022
Soggetti:	Academic Libraries User Satisfaction (Information) Library Services Institutional Mission Standards Public Service Models Program Implementation Position Papers
Accesso online:	https://eric.ed.gov/?id=EJ1365081
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis
di: Moffett, Paul, et al.
Pubblicazione: (2018)

Do You Know What Your Mission Is?
di: Balas, Janet L.
Pubblicazione: (2007)

Online Bibliographic Database Searching in College Libraries. CLIP Note #4-83.
di: Carlson, David, Comp., et al.
Pubblicazione: (1983)

Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan.
di: Wehmeyer, Susan, et al.
Pubblicazione: (1996)

Complaint Handling in the Library. Occasional Papers Number 166.
di: Robinson, William C.
Pubblicazione: (1984)

The Road to Service Standards in a Government Documents Collection: The Methodology of Surveying.
di: Wilhite, Jeffrey M.
Pubblicazione: (1998)

Reference and Bibliographic Instruction: A Survey of Philosophy Statements in LIBRAS Libraries.
di: Keith, Ellen, et al.
Pubblicazione: (1998)

Document Delivery: St. John's University's Experience with Full-Text Services.
di: Pessah, Roberta, et al.
Pubblicazione: (1995)

Reference Service Effectiveness.
di: Whitlatch, Jo Bell
Pubblicazione: (1990)

Patron-Initiated Interlibrary Loan: A Model for Service.
di: Ison, Jan
Pubblicazione: (1994)

Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services
di: Murphy, Sarah Anne, et al.
Pubblicazione: (2012)

Reference Service Policy Statement.
di: Young, William F.
Pubblicazione: (1985)

Summer Matters: Making All Learning Count
di: McChesney, Elizabeth M., et al.
Pubblicazione: (2017)

Reducing Failures in Reference Service.
di: Douglas, Ian
Pubblicazione: (1988)

Circulation Policies for External Users: A Comparative Study of Public Urban Research Institutions
di: Weare, William H., Jr., et al.
Pubblicazione: (2012)

The Mission of a University Undergraduate Library: Model Statement.
Pubblicazione: (1987)

Michigan State University Public Services Study Report. One of a Series of Self-Studies and Research Projects.
Pubblicazione: (1984)

Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality.
di: Coleman, Vicki, et al.
Pubblicazione: (1997)

The User Encounters the Library. An Interdisciplinary Focus on the User/System Interface. [Proceedings of] a Library Training Institute (Monroe, Louisiana, July 31-August 3, 1978).
di: Steffenson, Martin B., Ed., et al.
Pubblicazione: (1986)

Combined School-Public (Community) Libraries. A Brief Overview.
di: Cassell, Marianne K.
Pubblicazione: (1985)

Serving Higher Education's Highest Goals: Assessment of the Academic Library as Place
di: Jackson, Heather Lea, et al.
Pubblicazione: (2011)

"Check This out": Assessing Customer Service at the Circulation Desk
di: Long, Dallas
Pubblicazione: (2012)

Perspectives on User Satisfaction Surveys.
di: Cullen, Rowena
Pubblicazione: (2001)

Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality
di: Twum, Kojo Kakra, et al.
Pubblicazione: (2022)

A Study of Reference Services and Reference Users in the Metropolitan Atlanta Area.
di: White, Ruth W., Ed.
Pubblicazione: (1971)

Off-Campus Library Programs in Higher Education.
di: Aguilar, William, et al.
Pubblicazione: (1991)

Promises, Promises
di: Braxton, Barbara
Pubblicazione: (2005)

Columbia University Public Services Study Report. Public Services in Research Libraries: A Self-Study. Final Report. One of a Series of Self-Studies and Research Projects.
di: Kaufman, Paula, et al.
Pubblicazione: (1984)

Peer Reflection: Collegial Coaching and Reference Effectiveness.
di: Huling, Nancy
Pubblicazione: (1999)

How Libraries Help.
di: Dervin, Brenda, et al.
Pubblicazione: (1985)

The Public Library as a Popular Materials Center.
di: Roy, Loriene
Pubblicazione: (1997)

Reference Is Better than We Thought.
di: Richardson, John V., Jr.
Pubblicazione: (2002)

Cornell University Libraries. A Final Report from the Public Services Research Projects. Appropriate Public Services for Agricultural Research Faculty. One of a Series of Self-Studies and Research Projects.
di: Olsen, Jan Kennedy, et al.
Pubblicazione: (1985)

About Mission
di: Eblen, Susan
Pubblicazione: (2007)

Collection Development Policy: Government Publications and Maps Department, Federal Depository Collection (Excluding Maps).
Pubblicazione: (1988)

Questioning LibQUAL+[TM]: Expanding Its Assessment of Academic Library Effectiveness
di: Edgar, William B.
Pubblicazione: (2006)

Circulation Service--Is it Meeting the User's Needs?
di: Young, Betty
Pubblicazione: (1976)

Changing the Concept and Measure of Service Quality in Academic Libraries.
di: Nitecki, Danuta A.
Pubblicazione: (1996)

The Measurement and Evaluation of Reference Service at the Public Documents and Maps Department of the Duke University Library.
di: Hebert, Robert A., Jr.
Pubblicazione: (1984)

Applying GRA and QFD to Improve Library Service Quality
di: Chen, Yen-Ting, et al.
Pubblicazione: (2011)