Librarians Bridging the Digital Divide: Experiences from Finland
Fuente:
ERIC Institute of Education Sciences
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2023
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1867181658908655616 |
|---|---|
| author | Emmi Lehtinen Seppo Poutanen Anne Kovalainen |
| author_facet | Emmi Lehtinen Seppo Poutanen Anne Kovalainen Emmi Lehtinen Seppo Poutanen Anne Kovalainen |
| collection | Education Resources Information Center |
| contents | Librarians Bridging the Digital Divide: Experiences from Finland Emmi Lehtinen Seppo Poutanen Anne Kovalainen Foreign Countries Public Libraries Librarians Access to Computers Access to Information In various countries, public libraries play a crucial role in supporting citizens' access to public online services. In Finland, libraries provide both traditional library services and digital support to help customers access their personal bank accounts and health records. However, the impact these new support demands on librarians' expertise and work remains understudied. To address this gap, we interviewed 21 librarians, exploring their experiences in providing digital access services. Qualitative thematic analysis of the transcripts revealed four situational dimensions of digital care work, which encompasses ethical and emotional aspects. We also recommend some best practices for digital access services. |
| format | Recurso educativo Open Access |
| id | eric_EJ1406428 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2023 |
| record_format | eric |
| spellingShingle | Librarians Bridging the Digital Divide: Experiences from Finland Emmi Lehtinen Seppo Poutanen Anne Kovalainen Foreign Countries Public Libraries Librarians Access to Computers Access to Information Librarians Bridging the Digital Divide: Experiences from Finland Emmi Lehtinen Seppo Poutanen Anne Kovalainen Foreign Countries Public Libraries Librarians Access to Computers Access to Information In various countries, public libraries play a crucial role in supporting citizens' access to public online services. In Finland, libraries provide both traditional library services and digital support to help customers access their personal bank accounts and health records. However, the impact these new support demands on librarians' expertise and work remains understudied. To address this gap, we interviewed 21 librarians, exploring their experiences in providing digital access services. Qualitative thematic analysis of the transcripts revealed four situational dimensions of digital care work, which encompasses ethical and emotional aspects. We also recommend some best practices for digital access services. |
| title | Librarians Bridging the Digital Divide: Experiences from Finland |
| topic | Foreign Countries Public Libraries Librarians Access to Computers Access to Information |
| url | https://eric.ed.gov/?id=EJ1406428 |