Chatbots in Libraries: A Systematic Literature Review
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ERIC Institute of Education Sciences
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2023
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| _version_ | 1867181620981661696 |
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| author | Rumeng Yan Xin Zhao Suvodeep Mazumdar |
| author_facet | Rumeng Yan Xin Zhao Suvodeep Mazumdar Rumeng Yan Xin Zhao Suvodeep Mazumdar |
| collection | Education Resources Information Center |
| contents | Chatbots in Libraries: A Systematic Literature Review Rumeng Yan Xin Zhao Suvodeep Mazumdar Academic Libraries Artificial Intelligence Man Machine Systems Natural Language Processing Journal Articles Library Services Technology Uses in Education Technological Advancement Foreign Countries Librarian Attitudes Technology Planning Chatbots have experienced significant growth over the past decade, with a proliferation of new applications across various domains. Previous studies also demonstrate the trend of new technologies, especially artificial intelligence, being adopted in libraries. The purpose of this study is to determine the current research priorities and findings in the field of chatbots in libraries. A systematic literature review was performed utilising the PRISMA checklist and the databases Scopus and Web of Science, identifying 5734 records. Upon conducting the first screening, abstract screening, full-text assessment, and quality assessments guided by the CASP appraisal checklist, 19 papers were deemed suitable for inclusion in the review. The results of the review indicate that the majority of the existing studies were empirical in nature (primarily adopting qualitative methods) and technology reviews with a focus on reviewing the implementation and maintenance, design, evaluation, characteristics, and application of chatbots. The chatbots of interest were mainly text-based and guided chatbots, with closed-source tools with access portals mostly built on library web pages or integrated with social software. The research findings primarily concerned the development models and necessary tools and technologies, the application of chatbots in libraries. Our systematic review also suggests that studies on chatbots in libraries are still in the early stages. [This paper was presented at the 2023 Libraries in the Digital Age (LIDA) International Conference (Osijek, Croatia, May 24-26, 2023).] |
| format | Recurso educativo Open Access |
| id | eric_EJ1417729 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2023 |
| record_format | eric |
| spellingShingle | Chatbots in Libraries: A Systematic Literature Review Rumeng Yan Xin Zhao Suvodeep Mazumdar Academic Libraries Artificial Intelligence Man Machine Systems Natural Language Processing Journal Articles Library Services Technology Uses in Education Technological Advancement Foreign Countries Librarian Attitudes Technology Planning Chatbots in Libraries: A Systematic Literature Review Rumeng Yan Xin Zhao Suvodeep Mazumdar Academic Libraries Artificial Intelligence Man Machine Systems Natural Language Processing Journal Articles Library Services Technology Uses in Education Technological Advancement Foreign Countries Librarian Attitudes Technology Planning Chatbots have experienced significant growth over the past decade, with a proliferation of new applications across various domains. Previous studies also demonstrate the trend of new technologies, especially artificial intelligence, being adopted in libraries. The purpose of this study is to determine the current research priorities and findings in the field of chatbots in libraries. A systematic literature review was performed utilising the PRISMA checklist and the databases Scopus and Web of Science, identifying 5734 records. Upon conducting the first screening, abstract screening, full-text assessment, and quality assessments guided by the CASP appraisal checklist, 19 papers were deemed suitable for inclusion in the review. The results of the review indicate that the majority of the existing studies were empirical in nature (primarily adopting qualitative methods) and technology reviews with a focus on reviewing the implementation and maintenance, design, evaluation, characteristics, and application of chatbots. The chatbots of interest were mainly text-based and guided chatbots, with closed-source tools with access portals mostly built on library web pages or integrated with social software. The research findings primarily concerned the development models and necessary tools and technologies, the application of chatbots in libraries. Our systematic review also suggests that studies on chatbots in libraries are still in the early stages. [This paper was presented at the 2023 Libraries in the Digital Age (LIDA) International Conference (Osijek, Croatia, May 24-26, 2023).] |
| title | Chatbots in Libraries: A Systematic Literature Review |
| topic | Academic Libraries Artificial Intelligence Man Machine Systems Natural Language Processing Journal Articles Library Services Technology Uses in Education Technological Advancement Foreign Countries Librarian Attitudes Technology Planning |
| url | https://eric.ed.gov/?id=EJ1417729 |