Salvato in:
| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1976
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ143288 |
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Sommario:
- Immediacy: A Study of Communication Effect on the Reference Process Gothberg, Helen Communication Skills Interviews Librarians Library Research Library Services Nonverbal Communication Participant Satisfaction Public Libraries Reference Services User Satisfaction (Information) Verbal Communication A library user exposed to immediate communication with a librarian is more satisfied with the reference interview and question negotiation than when communication is nonimmediate, but there is no difference in satisfaction with information transfer. "Immediacy" evolves from the relatively positive feelings generated in the user by the librarian's verbal-nonverbal response. (LS)