How Service Learning Can Promote Soft-Skills Acquisition: Lessons Learned from a Project in LIS Education

Fuente: ERIC Institute of Education Sciences
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Main Authors: Michela Montesi, Belén Álvarez Bornstein, Pablo Parra Valero
Format: Recurso educativo Open Access
Language:en
Published: 2025
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author Michela Montesi
Belén Álvarez Bornstein
Pablo Parra Valero
author_facet Michela Montesi
Belén Álvarez Bornstein
Pablo Parra Valero
Michela Montesi
Belén Álvarez Bornstein
Pablo Parra Valero
collection Education Resources Information Center
contents How Service Learning Can Promote Soft-Skills Acquisition: Lessons Learned from a Project in LIS Education Michela Montesi Belén Álvarez Bornstein Pablo Parra Valero Library Education Information Science Education Soft Skills Skill Development Service Learning Foreign Countries Undergraduate Students Student Attitudes Personal Autonomy Role Partnerships in Education Community Characteristics Differences Student Development Student Experience Age Differences Skills Aptitude Knowledge Level This research explores the acquisition of soft skills in a service learning project in the Complutense University of Madrid's library and information science undergraduate program. Reaching its fifth edition in 2021-22, the project aimed to integrate older persons into the social fabric of a residential enclave of Madrid known as "Parque Móvil." The research method was a case study based on a diverse set of data, including a survey, a focus group, and journal observations. In the analysis of the data, attention was paid to the context in which the project took place, the notion of "social roles," and the differences between two groups of participating students. The results show that working in different locations and outside the classroom changed students' agentic position, as they were required to take on different roles and negotiate them with community partners. Additionally, these roles varied in terms of associated tasks and functions and were emergent, not static. By having to negotiate social roles with community partners, students experienced intense emotions, which equipped them with additional non-cognitive tools for reflection and comprehension. They also needed to engage in community information practices to deal with information silence and information noise, which, together with the need to get along with uncertainty, may support recent claims to introduce more information behavior theories in LIS education.
format Recurso educativo Open Access
id eric_EJ1458234
institution ERIC Institute of Education Sciences
language en
publishDate 2025
record_format eric
spellingShingle How Service Learning Can Promote Soft-Skills Acquisition: Lessons Learned from a Project in LIS Education
Michela Montesi
Belén Álvarez Bornstein
Pablo Parra Valero
Library Education
Information Science Education
Soft Skills
Skill Development
Service Learning
Foreign Countries
Undergraduate Students
Student Attitudes
Personal Autonomy
Role
Partnerships in Education
Community Characteristics
Differences
Student Development
Student Experience
Age Differences
Skills
Aptitude
Knowledge Level
How Service Learning Can Promote Soft-Skills Acquisition: Lessons Learned from a Project in LIS Education Michela Montesi Belén Álvarez Bornstein Pablo Parra Valero Library Education Information Science Education Soft Skills Skill Development Service Learning Foreign Countries Undergraduate Students Student Attitudes Personal Autonomy Role Partnerships in Education Community Characteristics Differences Student Development Student Experience Age Differences Skills Aptitude Knowledge Level This research explores the acquisition of soft skills in a service learning project in the Complutense University of Madrid's library and information science undergraduate program. Reaching its fifth edition in 2021-22, the project aimed to integrate older persons into the social fabric of a residential enclave of Madrid known as "Parque Móvil." The research method was a case study based on a diverse set of data, including a survey, a focus group, and journal observations. In the analysis of the data, attention was paid to the context in which the project took place, the notion of "social roles," and the differences between two groups of participating students. The results show that working in different locations and outside the classroom changed students' agentic position, as they were required to take on different roles and negotiate them with community partners. Additionally, these roles varied in terms of associated tasks and functions and were emergent, not static. By having to negotiate social roles with community partners, students experienced intense emotions, which equipped them with additional non-cognitive tools for reflection and comprehension. They also needed to engage in community information practices to deal with information silence and information noise, which, together with the need to get along with uncertainty, may support recent claims to introduce more information behavior theories in LIS education.
title How Service Learning Can Promote Soft-Skills Acquisition: Lessons Learned from a Project in LIS Education
topic Library Education
Information Science Education
Soft Skills
Skill Development
Service Learning
Foreign Countries
Undergraduate Students
Student Attitudes
Personal Autonomy
Role
Partnerships in Education
Community Characteristics
Differences
Student Development
Student Experience
Age Differences
Skills
Aptitude
Knowledge Level
url https://eric.ed.gov/?id=EJ1458234