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Bibliographic Details
Main Authors:	Howell, Benita J., And Others
Format:	Recurso educativo Open Access
Language:	en
Published:	1976
Subjects:	Interaction Process Analysis Library Services Library Surveys Reference Services Role Theory Use Studies User Satisfaction (Information)
Online Access:	https://eric.ed.gov/?id=EJ153990
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Table of Contents:

Fleeting Encounters--A Role Analysis of Reference Librarian-Patron Interaction Howell, Benita J. And Others Interaction Process Analysis Library Services Library Surveys Reference Services Role Theory Use Studies User Satisfaction (Information) A questionnaire survey was administered to reference librarians and patrons to determine relationship between patron-staff encounters and user satisfaction. (KP)