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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1977
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ153995 |
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Table of Contents:
- Causes and Dynamics of User Frustration in an Academic Library Saracevic, T. And Others Academic Libraries College Libraries Library Surveys Statistical Data Use Studies User Satisfaction (Information) Observations on the causes of user frustration at Sears Library, Case Western Reserve University were done in 1972 and 1974. A method of analysis was developed that allows for the calculation of four independent probabilities indicating measures of performance of acquisitions policy, circulation policy, library operations and users. (Author/AP)