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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1977
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ170252 |
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Table of Contents:
- The Performance of Professionals and Non-Professionals in the Reference Interview Halldorsson, Egill A. Murfin, Marjorie E. College Libraries Librarians Library Services Library Technicians Questioning Techniques Reference Services Twenty-five sets of "indirect" and "faculty information" questions were asked at two university library reference centers, one staffed by nonprofessionals and the other by professionals. The purpose was to determine relative success of professional and nonprofessional reference staff in (1) probing beyond "indirect" questions and (2) detecting and correcting faculty information. (Author)