Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1977
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ170282 |
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Inhaltsangabe:
- New Measures of User Satisfaction With Computer Based Literature Searches And Others Tessier, Judith A. Databases Interaction Process Analysis Librarians Library Services Measurement Techniques Online Systems Participant Satisfaction Reference Services User Satisfaction (Information) Videotape Recordings Four aspects of user satisfaction are identified and discussed: output, service policies, library as a whole, and interaction with library personnel. While techniques for output measurement have received the greatest attention, other assumptions can be made about user satisfaction measurements. They will be affected by requirements, expectations, and compromises of the user; videotaping is one method by which these can be inferred. (Author/JPF)