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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1978
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ183834 |
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Table of Contents:
- The Step Approach to Reference Service Wilkinson, John P. Miller, William Library Science Library Services Measurement Reference Services This study of reference service measurement in support of professionalism for librarians eliminates the directional vs. reference query distinctions and looks at all reference desk transactions in terms of the number of distinct and definable judgments they require for resolution. (Author/JAB)