Queues and Reference Service: Some Implications for Staffing
Fuente:
ERIC Institute of Education Sciences
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| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1978
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| _version_ | 1867181226414047233 |
|---|---|
| author | Regazzi, John J. Hersberger, Rodney M. |
| author_facet | Regazzi, John J. Hersberger, Rodney M. Regazzi, John J. Hersberger, Rodney M. |
| collection | Education Resources Information Center |
| contents | Queues and Reference Service: Some Implications for Staffing Regazzi, John J. Hersberger, Rodney M. Academic Libraries Cost Effectiveness Library Services Measurement Techniques Reference Services Sampling Staff Utilization Systems Analysis This study at an academic library used a simulation technique (1) to analyze the extent to which queues develop at a reference desk during peak periods, (2) to propose alternative staffing models to reduce queues, and (3) to examine the cost effectiveness of the alternatives. (Author/JAB) |
| format | Recurso educativo Open Access |
| id | eric_EJ187139 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1978 |
| record_format | eric |
| spellingShingle | Queues and Reference Service: Some Implications for Staffing Regazzi, John J. Hersberger, Rodney M. Academic Libraries Cost Effectiveness Library Services Measurement Techniques Reference Services Sampling Staff Utilization Systems Analysis Queues and Reference Service: Some Implications for Staffing Regazzi, John J. Hersberger, Rodney M. Academic Libraries Cost Effectiveness Library Services Measurement Techniques Reference Services Sampling Staff Utilization Systems Analysis This study at an academic library used a simulation technique (1) to analyze the extent to which queues develop at a reference desk during peak periods, (2) to propose alternative staffing models to reduce queues, and (3) to examine the cost effectiveness of the alternatives. (Author/JAB) |
| title | Queues and Reference Service: Some Implications for Staffing |
| topic | Academic Libraries Cost Effectiveness Library Services Measurement Techniques Reference Services Sampling Staff Utilization Systems Analysis |
| url | https://eric.ed.gov/?id=EJ187139 |