Salvato in:
| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1978
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ187139 |
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Sommario:
- Queues and Reference Service: Some Implications for Staffing Regazzi, John J. Hersberger, Rodney M. Academic Libraries Cost Effectiveness Library Services Measurement Techniques Reference Services Sampling Staff Utilization Systems Analysis This study at an academic library used a simulation technique (1) to analyze the extent to which queues develop at a reference desk during peak periods, (2) to propose alternative staffing models to reduce queues, and (3) to examine the cost effectiveness of the alternatives. (Author/JAB)