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Bibliographic Details
Main Author: Falk, Steven
Format: Recurso educativo Open Access
Language:en
Published: 1978
Subjects:
Online Access:https://eric.ed.gov/?id=EJ198308
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Table of Contents:
  • Reference Service, Statistics, and Status. Falk, Steven Efficiency Librarians Library Services Performance Criteria Professional Recognition Reference Services Suggests that, upon close inspection, an increase in the use of paraprofessionals at the reference desk is undesirable due to false assumptions about the ability of patrons to ask for what they want and of professional librarians to provide better service at higher levels of efficiency. (JD)