Assertion: A Technique for Handling Troublesome Library Patrons.
Fuente:
ERIC Institute of Education Sciences
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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1979
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| Subjects: | |
| Online Access: | |
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| _version_ | 1867180852742455296 |
|---|---|
| author | Groark, James J. |
| author_facet | Groark, James J. Groark, James J. |
| collection | Education Resources Information Center |
| contents | Assertion: A Technique for Handling Troublesome Library Patrons. Groark, James J. Antisocial Behavior Assertiveness Librarians Library Education Encourages the use of assertion training for librarians to aid them in providing reference service, interviewing for employment, and handling difficult patrons. A list of references and a selection of readers' comments on the article is included. (FM) |
| format | Recurso educativo Open Access |
| id | eric_EJ212844 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1979 |
| record_format | eric |
| spellingShingle | Assertion: A Technique for Handling Troublesome Library Patrons. Groark, James J. Antisocial Behavior Assertiveness Librarians Library Education Assertion: A Technique for Handling Troublesome Library Patrons. Groark, James J. Antisocial Behavior Assertiveness Librarians Library Education Encourages the use of assertion training for librarians to aid them in providing reference service, interviewing for employment, and handling difficult patrons. A list of references and a selection of readers' comments on the article is included. (FM) |
| title | Assertion: A Technique for Handling Troublesome Library Patrons. |
| topic | Antisocial Behavior Assertiveness Librarians Library Education |
| url | https://eric.ed.gov/?id=EJ212844 |